Ziyong Chen Email & Phone Number

United States

Shenzhen, Guangdong, China

• In charge of the Technical Support team (tier-2)-eufy Security
• Technical requests response time in target
• Training program for Tier-1 representatives (Call, LiveChat, Email) and local service partner
• Analyze Technical VoC, Voice of Customer, and push the R&D team to provide solutions for products or App related issues, bugs, and suggestions

Shenzhen, Guangdong, China

• Managed the FIFISH Tech Support Team to provide on-site demonstrations, technical solutions, and technical documents
• Developed micro-ROV solutions for various industries, such as Aquaculture, SAR (Search and Rescue), Offshore Windfarms, Water Management, Hydro-Electric stations, Law Enforcement, etc.
• Attended the micro-ROV technical Webinar events as the guest
• Built a technical support team, including FAE (Field Application Engineer or micro-ROV pilots), and TSE… Show more
• Built a technical support team, including FAE (Field Application Engineer or micro-ROV pilots), and TSE (Technical Support Engineer)
• Reviewed all products instructions, manuals, and training course Show less

Shenzhen, Guangdong, China

• Developed 10 oversea service centers, and built the spare parts inventory
• Lead the editing of after-sales policies
• Designed the troubleshooting and repairing methods
• Leader of QCT (Quality Control Team) to improve customer satisfication and cost-saving

Shenzhen, Guangdong, China

• Processed over 300 after-sales cases
• Assisted root cause analysis with RE (Research Engineer)
• Developed FAQ and after-sales service workflow

Beijing, China

• Designed and operated the CRM for testing services
• Hosted and organized the international conferences
• Maintained and developed key clients, such as Aviation, High-speed railway, Fire Department, Aerospace, Building Insulation Manufacturers, and NGOs (Non-governmental Organizations)
• Issued sales strategies, and reviewed sales performances
• Charged risk analysis, including agreement reviewing, accounts receivable, vendor evaluations, etc.
• Trained technical sales managers

Haidian District, Beijing, China

• Provided the personalized consulting and recommendations for fire resistance or flammable testing
• Assisted in improving technical suggestions for clients
• Reached the sales target and provided sales analysis
• Led the exhibition events and built connections with clients

Worcester, MA

• Provided interpretation services between Mandarin and English

Northboroth, MA

• Investigated the milling technology and polytetrafluoroethylene (PTFE) recycling methods
• Studied and built the relationships among crystallization, morphology, tribology, sintering routes and mechanical properties of PTFE

Worcester, Massachusetts, USA

• Conducted the demonstrations and laboratory experiments for students; graded exams, homework and projects, and finalized grades for 134 students
• Assisted students who had problems with finishing their homework, assignments, and projects

中国 广东 珠海

• Rotated through six departments: administration, bare, mold, coating, micro-line and quality assurance together with technicians in three shifts rotation
• Operated molding and coating machines, and engaged in training by senior engineers and technicians
• Performed inspection on wires for quality control, and suggested manager to improve reward system for waste reducing during manufacturing progress

Master Of Science (M.S.), Materials Science And Engineering, 3.50/4.00

Activities and Societies: Publication: https://onlinelibrary.wiley.com/doi/abs/10.1002/jsfa.8556 Microstructure and tensile properties of.

Bachelor Of Engineering (B.Eng.), Polymer/Plastics Engineering, 3.05/4.00

Activities and Societies: Vice President of Student Union of School of Materials Science and Engineering (March 2010-April 2011) Minister.