Jingru Z. Email & Phone Number

Singapore

Singapore, Singapore

• Plan, coordinate, and improve specialist clinic work assignments and daily operations by collaborating with cross-functional teams.• Understand and address doctors' clinical needs, optimizing task management for a streamlined clinic workflow.• Oversee patient care and financial aspects, ensuring accurate billing and timely collection by reconciling accounts payable and receivable.• Work closely with cluster managers and other stakeholders to implement evidence-based protocols, align operations, and drive staff retention and excellence.• Participate in staff evaluations, inventory control, procurement, and other administrative duties as assigned

Singapore, Singapore

• Attend to customer’s needs and provide prompt solutions to complex patient cases• Ensure smooth running of clinic’s daily operations and deputize the supervision of team’s workflow• Propose and implement changes to improve the clinic’s workflow and productivity• Provide orientation and supervision of new joiners to support them to adapt to the new work environment• Manage flexible and balanced shift schedules of the entire admin team • Gather and coordinate feedback from clinical practice teams to management to improve the overall service experience • Build and maintain good working relationships with internal and external stakeholders

Singapore, Singapore

• Independently take charge of daily operations of an outlet clinic• Follow up on customer’s enquiries on clinic services and treatment options• Organize quarterly stock-take of medical supplies and plan stock levels• Roster staff duties and leave absence• Manage customer feedback and complaints• Collaborate with other departments to deliver high service standards

Singapore, Singapore

• Record and update customer information into the hospital database, as well as manage the appointment scheduling and follow-up• Liaise with insurance providers on behalf of the customer • Carry out dispensary duties and perform daily billing management

Master Of Business Administration - Mba, Business Administration And Management, General

English Language And Literature, General