- Collinson Group is the largest privately held company in the UK, with 2k employees in 21 global offices across continents, and client relationships spanning both global and local brands in loyalty and travel services- Serving Fortune 100 clients to plan and implement best-in-class strategic loyalty platform solutions for clients including Intel's global B2B Points partner program, which is delivered in 300 countries and 19 languages, supported by internal operational teams in APJ, EMEA, NAR, LAR, and PRC - Client management including developing and presenting strategically aligned client account plans- Providing operational direction to a diverse global team within a matrix organization - Overseeing technical product implementations, including scoping, estimating, delivery, and operational handoffs- Managing account forecasts and consolidated technology and operational budgets- Providing team leadership including hiring, training, and individual development- Defining and implementing operational objectives, and delivering KPI-driven organizational success to C-Suite- Leading key account analytics objectives including reporting suite development- Defining customer journey and delivering strategic on-brand AI-driven omni-channel communications- Developing key customer support operational process, and managing thousands of global enquiries annually- Consulting for loyalty marketing services and technology delivery strategies for various brands including JetBlue, Amtrak, Choice Hotels, Caesar's Entertainment Group, etc- Providing operational leadership in delivery of earn and burn mall loyalty platform solutions

- Brierley+Partners is rated by Forrester Research as being a leading Loyalty and Customer Relationship Management (CRM) provider, and serves many notable retail and hospitality brands, primarily in the US- Provided leadership and relational stability in the client-facing role of the digital team that managed one of the largest technical loyalty program implementations in North America, for 7-Eleven US and Canada- Completed technical project management, and maintained fiscal discipline in a multi-million dollar account- Reviewed programmatic performance with the client to ensure business objectives were met, marketing mix was being implemented according to plan, and operational goals were well executed- Ensured that internal resources had all of the information, tools, and personnel that they needed in order to execute each software development sprint, supporting the business marketing calendar and all promotional activities to cohesively align with brand strategy- Created operational efficiencies, providing oversight across multiple internal technical teams including Dev-Ops, DBS, Omni-Channel Communications, Consumer Insights, and Business Intelligence teams

- Created and presented complex transactional and consumer based analytics processes that produce loyalty program management visualization dashboards, offering deep analytics and insights for companies such as: 7-Eleven, Barnes & Noble, Macy’s, Wendy’s, Sonic Drive-In, GameStop, MoneyGram, Otterbox, Bridgestone, etc.- Productized analytics processes into salable assets, and trained the team in representing these products

- Created Alteryx and Tableau-driven automated reporting suite that enabled production of weekly Walmart reporting cycle to be reduced by more than 60%- Designed detailed analytical visualizations that visualized KPI metrics and told a congruent story about customer behavior and marketplace trends using complex data- Conducted planning across cross-functional teams to deliver a fully updated management toolkit, delivering on time - Delivered functional marketing strategy, enabling Walmart Canada to quickly respond to changes in consumer behavior, or trends

- Managed $75M total investment assets across 250+ households, and grew revenues by 25%, while cutting costs- Created and executed marketing strategy while designing marketing materials - Created a suite of portfolios that outperformed benchmarks in risk and profitability- Oversaw investment analysis and portfolio decision making, maintaining client relationships through tough markets

- Analyzed economic and market conditions, creating broad investment management strategies

- Prepared and executed outbound sales call activities, negotiating and closing new accounts

- Led a staff of 14 in a fast-paced 24/7 technical environment, providing recruiting, training, and counseling

- Directed operations and staff of 20+ individuals with 5 direct reports, caring for 48 chronically mentally ill persons