•Negotiated complex deals and contracts with clients for various medical supplies, generating $1.7M in sales in 2021.•Targeted and vetted prospective customers through 100+ daily cold calls.•Cultivated and maintained relationships with key decision-makers through prospecting efforts, delivering a 96% retention rate. •Developed vast knowledge of various medical products to assist 250+ hospitals, treatment centers, and probation/correctional departments in their substance abuse and infectious disease testing programs.•Streamlined marketing campaigns and communication with existing and potential clients using Zoho CRM.

•Managed a team of 8 Account Managers, accountable for motivating and meeting aggressive team KPIs, such as client retention rate, revenue increases for digital solutions, inbound pick up rates, customer satisfaction, etc.•Responsible for day-to-day team member training, fluency and competency and team’s general knowledge level; including, but not limited to up-selling digital marketing tactics, strategic media buy planning, completion of quarterly/annual business reviews, troubleshooting technical issues, while maintaining high customer retention and satisfaction.•Developed and implemented processes around new workflows, programs and tech features where the Account Management team interacts with various departments across the company.•Interview, hire, train, manage and mentor all team members.•Handled internal team member escalations and questions as coaching opportunities to develop Account Managers into effective salespeople.•Monitored all customer support tickets, tasks, queues and communication to ensure satisfaction from customers within Brand’s guidelines.

•Responsible for day-to-day Partner interaction with assigned accounts as it relates to local marketing initiatives and digital products.•Acted as Outbound subject-matter expert for assigned Brands and Marketing Assistants/Account Managers who may interact with Brand Partners for product support.•Tracked and analyzed contact efforts made daily, weekly, monthly utilizing various reporting tools.•Assisted Local Partners with enrollment into Marketing Programs, Digital Products, review of Digital Diagnostics, and general product questions as they arise during interactions.• Effectively reviewed Digital Diagnostic Reports with Local Partners for programs which they are currently enrolled; work with Digital Products Team to identify program enhancements to increase success (extend program term, increase budget, etc.)

• Responsible for day-to-day client interaction with dedicated accounts, communicating the value of the full breadth of our feature set, leading adoption of the SproutLoud platform and ensuring clients' positive experience.•Continued education of the constantly evolving SproutLoud technology suite; develop application proficiency; develop strong understanding of Digital Products, Funds & Payments, Media Buy process and Marketing Programs.• Responsible for assisting clients with placing orders, facilitating those orders, opting into automated programs, and troubleshooting technical issues. Perform quarterly business reviews with dedicated accounts to review performance of Digital Programs.• Developed a deep understanding of our clients’ goals and challenges to better position SproutLoud as their solution provider. Develop ideas and communicate internally how we can further integrate our solution into their organization.• Clear communication to increase effectiveness throughout the organization while working within the Zendesk application. Looking for ways to improve efficiency in our process while maintaining client service level.• Keep Harvest timer up to date and accurately reflect time spent on Zendesk.• Communicated to team members, Team Leads, Manager and Client Relationship Managers on impediments and features needed by clients.

• Created website content optimized to increase user engagement and met aggressive website marketing goals for two separate online businesses under the MS Signs umbrella.• Managed social media accounts, increased Facebook campaign exposure by 40%.• Coordinated with third party public relations teams as the internal contact to facilitate product awareness and maximize their effectiveness.• Coordinated sales materials and vender selection to increase productivity and effectiveness of the sales team.• Provided customer service and problem solving on a case by case basis.