Manager; H.R./Training Manager
Indianapolis, Indiana Area
• Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning roles, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Achieved restaurant operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.• Met restaurant financial objectives by forecasting requirements, analyzing variances then initiating corrective actions.• Controlled cost by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.• Publicized the restaurant by attending local events and conducting other marketing activities, encouraging local businesses to hold social events at the restaurant as well as utilizing our catering service.• Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; following proper cash handling procedures; implementing disaster plans and maintaining parking lot and walkways.• Maintained ambiance by controlling the lighting, background music, utensil quality and placement, along with monitoring food presentation and service.• Updated job knowledge by participating in educational opportunities; reading and communicating seasonal publications; maintaining personal networks and participating in professional organizations.• Enhanced the café’s reputation by accomplishing new and different requests.