Lead Product Management for OTS's entire B2B2C portfolio of Theater Tech Products. We empower Theaters to focus on creating great art, by allowing them to create bespoke consumer-facing websites and also manage ticketing, box office, marketing, fundraising, and reporting.

Owned the vision and roadmap for Sotheby's iOS/Android Apps (platforms enabling users to discover, bid on, and buy fine art, luxury, wine, diamonds, interior design, and more). The team consisted of 20+ contributors, including PMs, Designers, Engineers, QAs, etc. (2020-2022)Major accomplishments:• Led the re-launch of Sotheby's iOS/Android apps (NPS since release is 60), which has since become the primary source of online bidding activity at Sotheby's and the most important consumer-facing product at Sotheby's.• Quotes from our users following our re-launch: "Best app of all auction houses," "Vastly improved app," "Your new app is BRILLIANT!"• Feature/enhancements led to significant increases in DAU/MAU, new user retention, session length, MAU bidding, average bids per User, average auctions/items viewed per month, average saves per month, and more. • Introduced A/B testing framework.

Led the creation of the Sotheby's Buy Now Marketplace.Major accomplishments:• Launched Sotheby's Buy Now Marketplace, enabling clients for the first time ever to buy art, luxury, diamonds, wine, and more.• Features & enhancements included: the creation of the eCommerce platform, a Navigation overhaul, a Search overhaul, and the creation of Collection Pages, Product Pages, Cart, Checkout, email confirmations, etc.• $30M revenue in 2022

First Product Hire at Viyet (acquired by Sotheby's). Viyet was a B2B2C eCommerce platform specializing in consignment interior design and art. Major accomplishments: • Features & enhancements resulted in a 17% increase in Product Views, a 35% increase in Shipping Estimates, 97% increase in products added to cart, a 30% increase in checkout conversion, a 20% increase in Revenue Month over Month, etc.• Built a shipping service, eliminating our reliance on our third-party shipping provider, saving over $850k/year. This resulted in a 30% decrease in consumer shipping cost, a 50% increase in shipping speed, and improved quality of shipping.• Led rebrand from Viyet to Sotheby's Home• Introduced User Experience Research/Testing framework and performed 2.5 month study uncovering major usability issues.• Introduced Behavioral Analytics, allowing the company, for the first time, to understand user behavior and make data-driven decisions.

Owned the vision and roadmap for Reserve’s consumer (Reserve.com / iPhone App / Android App) and Restaurant-facing SaaS products (iPad / Web). Acquired by Resy.Major accomplishments:• Launched and owned the roadmap for Reserve’s restaurant discovery and reservation booking platform (Reserve.com and an iPhone app); integrated with both Google and Instagram and whitelabeled by Expedia. Resulted in 40% increase in signed restaurants and 30% increase in reservations per day.• Launched and owned the roadmap for the Restaurant iPad app, web reservation book, and web dashboard, enabling restaurants to set up and manage in-service operations on tablet, desktop and mobile. Also created a texting service which allowed restaurants to connect directly with guests (to confirm/cancel reservations and to inquire about their reservations). Used by over 750 restaurants nationwide.

Major accomplishments:• Owned vision and roadmap for a web analytics and KPI monitoring tool, providing deep insight into user behavior, enabling the “Test & Learn” process• Owned vision and roadmap for “Customer Payments” portal for a small business loan & e-commerce tool

• Led each phase of the product development lifecycle, from ideation through go-live, forthe top financial services companies, innovation initiatives, and non-profitsMajor accomplishments:• Led the creation of a revolutionary risk management, data visualization, and workflow tool for one of the largest American multinational banking and financial services companies, saving hundreds of hours of analysis per month• Owned strategy and roadmap for a tax platform for one of the Big Four audit firms, driving material change in how practitioners work on a day to day basis• Developed Agile-Scrum course for employees who had worked primarily in waterfall• Created the product roadmap, development strategy, and demonstrated very high social return on investment per feature, all of which was used to successfully pitch to investors for a non-profit startup (aimed at landing jobs for new college graduates).

• Led each phase of the product development lifecycle, including training and go-live, for regional, national, and worldwide financial services companies• Documented vision, product needs, gaps, pain-points; determined feasible next steps• Created business/system requirements documents, design documents, process flows, use cases, wireframes, and click-through prototypes• Performed market research, then wireframed, prototyped, and pitched new products• Provided usability recommendations for desktop/mobile applicationsMajor accomplishments:• Teamed with Google Enterprise to pitch and prototype apps, using the enterprise framework and social media data to provide insight into the lives of financial advisors’ clients, and actionable sales ideas based on the insights• Led each of the major phases of development, from ideation through launch for a Global Client On-Boarding application, used by over 30 business units (including front office, operations, compliance, anti-money laundering, business management) across the Americas, the UK, Singapore, Hong Kong and Australia. Each region had divergent workflows and regulatory requirements, demanding comprehension of all variants and extreme attention to detail. Worked closely with, and managed the vendor relationship. • Led redesign for a customer service application, decomposing 5 separate applications (across 5 lines of business) and converged them into a single user-friendly solution. Greatly improved the service model, removed data integrity issues, and saved hundreds of thousands of dollars in support fees.

Founder of an itinerary planning app

• Traded stocks, bonds, and options• Performed complex business, financial, and economic analysis• Formulated asset allocation and financial models• Leveraged client data to determine effectiveness and utility of accounts, products, and financial securities• Communicated daily with clients in order to gain a clearer understanding of their financial goals

• Aided in the design and implementation of the Categorization and Attribute Extraction application, a tool used to optimize Yahoo! Shopping search based on user experience, resulting in increased accuracy and profitability• Successful implementation of the application saved tens of thousands of hours of manual labor

• Assisted the Network Administrator in the largest lab at the Redmond campus • Interviewed financial institutions to understand their business needs, and created hardware/software solutions using the most innovative technology available• Tested hardware/software applications, documented errors and issues• Designed and implemented an app (utilizing C++ and SQL) to test and significantly improve the products’ installation processes, eliminated 99% of errors• Produced a secondary application to run nightly automated tests, saving over 50 hours per week of manual labor