Zdeněk Liščinský Email & Phone Number

Stockholm, Stockholm County, Sweden

- Developed Klarna's first LLM-powered tools, including Customer Service Assistant that handles 70% of customer interactions, resulting in an annual cost saving of 400 MSEK, and an automated customer service metadata collection system saving 60 MSEK per year- Designed and implemented advanced forecasting tools for predicting purchases and customer contacts, resulting in reduced forecast production time and improved accuracy through the use of various time-series models- Created models for cost estimation and monitoring that are crucial for business planning and cost control- Onboarded new team members, mentored colleagues, and facilitated knowledge sharing through demos, workshops, and tech talks

Prague, Czech Republic

Participated in major data science projects at a leading Czech bank, including developing customer lifetime value models and implementing customer segmentation strategies

Prague, Czech Republic

Involved in reporting, analysis, and predictive modeling projects, including developing propensity, churn and insurance pricing models

Brno, Czech Republic

Leading undergraduate courses: - Mathematical Methods in Economics- Optimization- Microeconomics