Zawadi L. Nicholas Email & Phone Number

New York, Ny, Us

Brooklyn, New York, United States

- Maintains physical and digital filing systems.- Answers phone calls and directs callers to appropriate personnel, schedules appointments, and assists clients and other visitors.- Inputs documentation into Salesforce during the time of participant engagement.Uses word processing and presentation software to create and edit documents.- Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.- Intakes, assesses and documents the enrollment process for new clients while ensuring accurate record keeping in Salesforce.- Writes and designs promotional material for email blasts and flier distribution to advertise events and other programming to a growing email list of over 800 clients.

New York City Metropolitan Area

Administrative Assistant (April 2021 – June 2023)- Assisted in apartment rental procedures and key management for over 1,000 apartments at a real estate start-up.- Assisted with overseeing maintenance, housekeeping, and construction workers during new apartment set-up.- Assisted with managing office and apartment supplies, organized storage, purchased apartment décor, preserves receipts, and oversaw furniture delivery to apartments. - Received, verified, and oversaw deliveries of up to 900 Group Orders daily for a.- Reported any delivery issues or missing items to customer service to initiate customer resolution processes.Receptionist (April 2021)- Greeted test takers at the entrance, screened them for spyware, and relayed testing protocols to ensure rule adherence.- Took attendance and entered any absent test takers into the system. - Guided visitors to security and through metal detectors to maintain building security during examinations.

Bronx, New York

- Performed clerical duties such as data entry, email correspondence, filing, photocopying, and faxing, and customer service. - Investigated, reported, and terminated transactions from fraudulent or delinquent accounts.- Created and used script templates for live chat and email Customer Service to optimize service efficiency by a minimum of 40%. - Resolved conflicts, order issues, and delivery-related issues for delivery personnel and customers by answering phone calls, emails, and live chat messages. - Remotely maintained a 98% approval rating after service levels tripled.

Greater New York City Area

• Tested software and hardware, documenting glitches and errors.• Picked orders and ensures that all items were accounted for and ready to checkout.• Assisted in housekeeping and shutdown procedures.• Maintained safety, quality, cleanliness, and productivity standards at FoodKick.

Greater New York City Area

• Managed company’s content strategy and external communications through blogging, social media, email and PPC advertising. • Studied company's SEO and SEM strategy to create the content strategy.• Introduced a new pricing scheme and designed the user interface of the new pricing page. • Assisted in designing a more user-friendly homepage for EasyPurl. • Assisted in pitching products of interest to potential clients.• Handled client relations via phone and email to ensure satisfaction with web project execution.

New York, Ny

Project: designed, researched and created a marketing plan for Bunki, a roommate matching website, with a team of fellow designers and developers.• Coursework:• HTML, CSS, CSS3, JavaScript, and jQuery• Best practices and techniques for user-centered responsive design• Conducting user research and testing• Wireframing, low-fidelity mockups, and rapid prototyping

Huntsville, Alabama Area

- Transformed interviews with students into compelling stories for the “Student Spotlight” segment of the weekly newsletter.- Researched material for articles.- Published weekly press releases to be picked up by affiliate publications.