Maja Tričković Email & Phone Number

Novi Sad, Vojvodina, Serbia

Details here: https://www.toptal.com/project-managers/resume/maja-trickovic

Acted as an agile project delivery manager and agile coach. Managed a dynamic team of 7 to 10 people for about two years, which became self-organized and high-performing in the first six months of our work together.Conducted an advanced Jira setup, heavily optimizing and aligning real-life processes with the tool, significantly increasing the project's progress transparency and enabling predictability.Introduced easily readable qualitative team metrics of team happiness… Show more Acted as an agile project delivery manager and agile coach. Managed a dynamic team of 7 to 10 people for about two years, which became self-organized and high-performing in the first six months of our work together.Conducted an advanced Jira setup, heavily optimizing and aligning real-life processes with the tool, significantly increasing the project's progress transparency and enabling predictability.Introduced easily readable qualitative team metrics of team happiness, motivation, and relevant aspects of interest, guiding the enhancements' time and direction.Introduced product discovery to the client and facilitated discovery workshops. Show less

Novi Sad

Managed multiple projects with multiple teams simultaneously, with different levels of complexity. Depending on the setup, acted as the project/delivery manager, agile coach, and scrum master. Managed team as a service, T&M, and fixed-price projects.Established project reporting with relevant qualitative and quantitative metrics; Ensured smooth team rotations/changes, facilitated knowledge transfers, acted as a 1st escalation point for clients & teams.Introduced User story… Show more Managed multiple projects with multiple teams simultaneously, with different levels of complexity. Depending on the setup, acted as the project/delivery manager, agile coach, and scrum master. Managed team as a service, T&M, and fixed-price projects.Established project reporting with relevant qualitative and quantitative metrics; Ensured smooth team rotations/changes, facilitated knowledge transfers, acted as a 1st escalation point for clients & teams.Introduced User story mapping to 10 clients, enriching requirements elicitation and bringing dev teams closer to the business. Created a hands-on user story mapping workshop with three colleagues; trained 70+ people within and outside of the company.Conducted fully remote product discovery workshops, ensuring business goals and objectives were successfully linked to the requirements the teams and business created as a joint effort, followed by agile release planning & risk management.Conducted advanced Jira and Confluence setup for 10+ clients, optimizing and aligning real-life processes with those tools, significantly increasing the project progress transparency and enabling predictability.Established incident management procedures and standby service with proactive monitoring.Actively involved in the presales process, proposal writing, and client onboarding, mostly in the digital marketing and transportation industry. Handled multiple project transformations from a Waterfall-like towards an Agile setup.Successfully conducted account and process assessments including interviews and brainstorming sessions, resulting in specific improvement plans for a particular setup.Served as a mentor in the first company delivery management internship program and a long-term mentor for new colleagues. Organized knowledge-sharing sessions on project delivery, Agile, and team coaching. Involved in DM technical interviews.Handled local administration (timesheets, invoicing, travel/visits, teambuildings, equipment etc). Show less

Novi Sad

Managed a remote team of five people as an agile project manager and acted as a scrum master. This team implemented three projects in different areas, including media and travel.Negotiated budgets, terms, and conditions with the clients.Conducted manual testing of the applications when needed.

Administered content in the news section on a daily basis, ensuring all news from 20+ sources are properly and timely grouped and sourced for the end user.Administered content in the TV program section on a daily basis, including all changes in TV programs happening during the day itself. Made sure the content from 70+ sources is correct, up-to-date, and populated with detailed information.Managed the company's Facebook page for a period of time.