Information technology professional with experience managing over forty-five client networks and one-thousand seven-hundred endpoints. Proficient in current mainstream operating systems, server administration, remote technical support, and network design. Detail-oriented with proven ability to clearly communicate with clients and co-workers and complete tasks to client satisfaction. Experience with improvising when unexpected customer situations arise, adept at learning new programs, installing and upgrading wireless systems, client specific software, server and network equipment.CompTIA | Cisco | Microsoft | Windows | Server | Networking | VoIP | Remote | Office 365 | Sophos | ConnectwiseTechnical Experience• Implement client company-wide information technology migrations • Maintain client computer equipment and network • Migration and administration of Office 365• Manage Helpdesk Team and Service Department • Complete onsite evaluations for potential and current clients • Incorporate VLANs to segregate networks• Automate installations using Group Policies in Active Directory and Microsoft Endpoint Manager• Install VoIP PBX Systems• Write and execute scripts Managerial and Customer Service Experience• Coordinate with clients on a regular basis or as needed • Implemented HIPAA security practices• Manage a service department and help desk • Schedule onsite and helpdesk service• Resolve customer issues in a timely manner • Forge relationships with new clients • Manage help desk while continuing work current tickets • Sell and upsell clients products and service