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@cloudstep.com
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Zachary Mathews is listed as Information Technology and Services Professional at Cloudstep, based in Orange, California, United States. AeroLeads shows a work email signal at cloudstep.com and a matched LinkedIn profile for Zachary Mathews.
Zachary Mathews previously worked as Solutions Manager at Cloudstep and Solutions Engineer at Cloudstep. Zachary Mathews holds Certifications, Information Technology from Unitek College.
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AeroLeads found 1 current-domain work email signal for Zachary Mathews. Compare company email patterns before reaching out.
Information technology professional with experience managing over forty-five client networks and one-thousand seven-hundred endpoints. Proficient in current mainstream operating systems, server administration, remote technical support, and network design. Detail-oriented with proven ability to clearly communicate with clients and co-workers and complete tasks to client satisfaction. Experience with improvising when unexpected customer situations arise, adept at learning new programs, installing and upgrading wireless systems, client specific software, server and network equipment.CompTIA | Cisco | Microsoft | Windows | Server | Networking | VoIP | Remote | Office 365 | Sophos | ConnectwiseTechnical Experience• Implement client company-wide information technology migrations • Maintain client computer equipment and network • Migration and administration of Office 365• Manage Helpdesk Team and Service Department • Complete onsite evaluations for potential and current clients • Incorporate VLANs to segregate networks• Automate installations using Group Policies in Active Directory and Microsoft Endpoint Manager• Install VoIP PBX Systems• Write and execute scripts Managerial and Customer Service Experience• Coordinate with clients on a regular basis or as needed • Implemented HIPAA security practices• Manage a service department and help desk • Schedule onsite and helpdesk service• Resolve customer issues in a timely manner • Forge relationships with new clients • Manage help desk while continuing work current tickets • Sell and upsell clients products and service
Listed skills include Network Design, Network Security, Network Administration, Information Technology, and 61 others.
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Train new onsite staffManage and execute approved projects with scoped planning.Oversea all computer onboardingTier 3 Helpdesk resource only in rare occasions.
Manage forty-five clients and over one-thousand seven-hundred machines. Experience working in a dynamic atmosphere with responsibilities ranging from onsite and remote tier 1 to tier 3 helpdesk, to full project management, and triage of emergent customer situations. Tier 1 to tier 2 tasks have included printer troubleshooting, documentation of all managed equipment in ITGlue, and use of scripts and group policies to improve company efficiency. Project management tier 3 tasks have included server closet redesign, complex server and network deployments, setup and deploy and maintain FOG servers at multiple client locations to deploy images over PXE with vPro. Managerial tasks have included interviewing and training new employees, managing the helpdesk operations and team, managing the service department, taking lead during customer triage situations.Accomplishments• Perfected the company process of design, implementation and execution of client server room/server rack improvements• Maintained a high level of customer satisfaction, such that customers prefer me over other technicians• Integral part of the management team responsible for facilitating the growth of the business• Set the company standard for documentation, policies, and procedures• Saved a hospital from an ad scam where a user nearly allowed a fictitious company to have access to their network.
Managed twenty-five client accounts with over three-hundred and fifty computers. Built growing business relationships with existing and new clients. Installed desktop, MFP’s, VoIP phone systems, production servers. Managed and configured exchange servers and Microsoft Office 365 accounts for clients. Maintained detailed and up to date records of client passwords and software product keys. Managed a fluid customer relationship management system, including customer tickets and pertinent information for easy referencing. Designed networks and project execution plans. Created VLAN’s and multi-layer DHCP scopes to segregate wireless networks from wired networks. Created and managed virtual servers on VMware and Hyper-V. Accomplishments• Successfully ran a help desk and service department for over two years with minimal assistance or supervision• Increased productivity and effectiveness by designating set company roles and responsibilities for company personnel• Migrated a one-hundred employee convalescent facility from a Windows Server 2003 SBS environment to a Windows Server 2012 environment within a single weekend
Repaired desktops, servers and laptops brought to the depot for repair. Assigned work orders to all repairs. Upsold additional cleaning and discount optimizations. Custom built gaming desktops. Removed viruses, spyware, malware, and adware without having to reformat the operating system. Manufactured commercial DVR systems for the U.S. Military. Soldered hardware components on laptop and desktop motherboards, PSU’s, and video cards. Retained 100% customer satisfaction. Accomplishments• Regularly operated the business in the absence of the owner• Sold a $30,000 surveillance system to the department of homeland security• Helped Chino Hills Police Department in extraction of DVR recorded data to solve a case
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Zachary Mathews works for Cloudstep.
Zachary Mathews is listed as Information Technology and Services Professional at Cloudstep.
AeroLeads has found 1 work email signal at @cloudstep.com for Zachary Mathews at Cloudstep.
Zachary Mathews is based in Orange, California, United States while working with Cloudstep.
Zachary Mathews has worked for Cloudstep, Western Data Enterprises, Inc., and Osc Incorporated.
You can use AeroLeads to view verified contact signals for Zachary Mathews at Cloudstep, including work email, phone, and LinkedIn data when available.
Zachary Mathews holds Certifications, Information Technology from Unitek College.
Zachary Mathews is listed with skills including Network Design, Network Security, Network Administration, Information Technology, Information Security, Quickbooks, Microsoft Office, and Windows Server.
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