Z Morse Email & Phone Number

Remote

The Manager, Inbound Sales and Service, reports to the Director, Inbound Sales and Service and is responsible for daily operations of the Inbound Sales and Service DepartmentThis includes, but is not limited to: Call Center metrics, employee management, vendor management, projects, complaints, employee training, training material, scheduling and other.

Charlotte, North Carolina Area

Managing assigned accounts receivable team portfolio, including allocating team resources to achieve goals and managing accountability to K.P. I.* Lien, Pre-lien and Lien Releases* Collections* Responsible for ensuring metric strategies are executed by individuals and teams* Recommending process improvements and system enhancements to further maximize team.

Greater San Diego Area

Guide, direct and provide oversight of the activities of the business unit to ensure the achievement of its annual strategic and tactical goals. Prepare and present recommendations to senior management that promote the incorporation of leading-edge technologies and strategies that enhance the efficiency, effectiveness and profitability of the business.

Plano, TX

• Leads, manages, and motivates a team of Relationship Managers (Credit Buyers) and an Assistant Relationship Manager to meet and exceed loan origination performance objectives. Monitors and grants credit exceptions in.
• Responsible for the recruiting, interviewing, hiring, onboarding, and development of associate talent within their line of managerial authority and responsibility and in support of the organization..
• Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Leads employees using a performance management and development process that provides a framework that encourages employee contribution, feedback, and growth.
• Provides career development planning and opportunities while empowering employees to take responsibility for their jobs and objectives. Delegates responsibility and expects accountability and regular feedback.
• Provides analytical interpretation of data, statistics, and operational results, and translates them into solutions using problem solving skills.

Train and develop Contract Processors through one on one coaching, monitoring and audit. Meet quality standards and assigned productivity metrics; Monitor and maintain acceptable levels of aged contracts; Work collaboratively with the recruiting and HR and the leadership team on staffing issues. Maintain subject matter knowledge to provide support as.

Manage and direct all aspects of the bankruptcy department operations. Develops, implements, and monitors processes and procedures to maximize efficiency and achieve department objectives; Recruits, interviews, and select appropriate candidates as team members. Establishes performance measurement metrics for team members and conducts periodic performance.

Provides exceptional customer service to all internal customers; Collaborates and cooperates with other functional areas including; Human Resources, Training, Workforce, Communications, Customer and Employee Experience, and Client Services. Fosters a cooperative team environment within the management team and site. Provide leadership, direction, and.