Zoe Sanchez Email & Phone Number

San Diego, California, United States

- Provided live chat and email support to global users of the ClickUp platform, addressing user issues that range from product inquiries, technical troubleshooting, and custom workflow recommendations. I contributed to reducing user touch points and improving their user experience.- Actively collaborated and engaged with cross-functional teams on a high-level, ensuring a timely and effective resolution of user issues.- Drove product change and improvement through continuous feedback, making ClickUp the leading productivity platform.

Makati, National Capital Region, Philippines

- Assisted global users in resolving issues related to Canva Print services that range from product inquiries, technical troubleshooting, to order management, reducing user touchpoints and improving user experience.- Collaborated with cross-functional teams, facilitating a timely, effective resolution of user issues, and consistent support, ensuring high levels of customer satisfaction.- Proactively monitored user feedback and trends, providing insights and recommendations for improving service delivery and customer satisfaction.

Makati, National Capital Region, Philippines

- Spearheaded the coordination and allocation of tasks among the housekeeping staff, ensuring that all guest rooms are prepared for selling on a daily basis.- Conducted thorough inspections of guest rooms, ensuring that high levels of cleanliness and quality standards are met.- Demonstrated outstanding interpersonal and communication skills in servicing diverse customer profiles, resulting in high satisfaction ratings and positive feedback.- Maintained accurate reports of housekeeping activities, including room occupancy and turnover, inventory and supplies, and staff allocation. Key responsibilities: workforce management, quality assurance, and cross-functional team coordination.

Makati, National Capital Region, Philippines

Dusit Thani Manila is the 5-star flagship hotel of Dusit International in the Philippines. The 500-room hotel caters to a wide profile of clients.- Converted large group leads, maximizing the hotel's revenue. - Facilitated seamless coordination among different departments in fulfilling group requirements and special arrangements.- Fostered strong relationships with clients by consistently engaging in effective communication through various channels, such as e-mail, phone, and face-to-face interactions.- Conducted regular market research to keep abreast of industry trends, competitor activities, and client demands, providing insights and recommendations to improve sales performance.Key responsibilities: business development, account and client relationship management, and cross-functional team coordination.

Pampanga, Central Luzon, Philippines

Park Inn® by Radisson is an upper midscale hotel brand of the Radisson Hotel Group. Park Inn by Radisson Clark mainly caters to business clients.- Managed the banquet sales revenue monitoring system of the Clark sales team, maximizing the hotel's guest rooms and ballrooms for profit.- Oversaw large-scale events in the absence of the salesperson in-charge, exceeding the and satisfaction of clients' needs.- Supported both the Clark sales team and its Manila sales office team members through e-mail, phone, and in-person correspondence.Key responsibilities: account and client relationship management and team administration.

Makati, Philippines

The Philippine Department of Tourism is the executive department of the Philippine government that oversees and regulates all tourism-related operations in the country.I provided assistance to the Market Development Group of the company through doing preliminary researches on market-product compatibility, market analysis, and product potentiality. I was also given the opportunity to partake in department-wide events, as well as to be exposed on the different administrative tasks done in the department.

Bachelor Of Science, Tourism

My four years of education has provided me a well-rounded knowledge on the business and policy-implementing side of the tourism industry.

Spanish Language And Literature

The ELE-FOCALAE Program is an intiative by the Colombian government, in cooperation with the Heart for Change organization, that aims.