Zubeda Mwamba Email & Phone Number

Spring, Tx, Us

The Woodlands, Texas, United States

Houston, Texas, United States

Let's connect! I'm passionate about driving business success through strategic leadership and operational excellence. Open to collaboration and networking opportunities.

Sugar Land, Texas

Managed client service book of more than 1,500 users worth $3 Million.Hosted client trainings and sales presentations face-to-face, and attended tradeshow events to sell prospects on our services.Developed and implemented new strategic plans to increase usage of our tools and client retention.Drove client contract expansions, upselling when applicable.Organized and ran monthly team meetings to review account statuses, customer feedback, and creation / implementation of new procedures.Created new processes to grow sales pipeline, and improved awareness of prospects.Improved internal procedures, produced user manuals and drove website enhancements as part of various internal committees.

Houston, Texas Area

Provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to web searches

Yonezawa, Yamagata, Japan

Conducted recruiting events to grow client base.Boosted sales and customer loyalty through incentive programs.Resolved various issues impacting sales management and business operations. Forecasted trends and recommended improvements based on risk analyses.Assisted with onboarding and orientation of new hires to expedite acclimatization process.Maintained friendly and professional customer interactions.Created lesson plans and language games

Assisted refugees in setting up savings accounts and obtaining matching funds from government grants Managed a client database and counseled clients for successful completion of the program Marketed the program in the Greater Philadelphia area

Handled all aspects of customer service, including phone, email and mail managementScheduled meetings, maintained extensive client database, composed inter-departmental memosOversaw new marketing plan to bring in more businessServiced insurance policies

Created settlement statementsPrepared and maintained client files/databaseFiled legal documents with the court and dispersed checks