Site supervisor and crew leader for Bainbridge Island's Student Conservation Corps (SCOCO). Led groups of 18 high-school age students in removal of invasive species at Bainbridge Island parks while teaching about ecology, conservation, collaboration, and professionalism. Coached two assistant crew leaders in professional development and daily supervision of students.

Managed a portfolio of leading academic universities through onboarding, implementation, and usage optimization of campus-wide MATLAB licenses. Responsible for providing proactive customer service and stewarding accounts to renewal. Temporary position.

Ensure success for 400+ K12 and university Enterprise accounts subscribed to SaaS Computer-Aided-Design (CAD) software package. Onboard, steward, and expand new accounts while tracking usage health and intervening with at-risk accounts. Develop, implement, and train team on process improvements, workflow and email automations, contract management, and reporting & forecasting.• Increased Net Promoter Score (NPS) 20% in under 12 months by designing and implementing full suite of Customer Success playbooks and collaborative workflows.• Reduced segment of stalled / low-usage accounts by ~15% by redesigning onboarding and intervention programs for new and at-risk customers with advanced customer health tracking metrics.• Won $250K in trial conversion sales (30% win rate) by engaging accounts with healthiest usage and most loyal users.

Planned and executed all business development, contracting, client success, escalation, and renewals for B2B school travel partnerships including key accounts with longtime school, foundation and zoo partners. Account portfolio comprising over 300 travel program participants worth ~$1mil in annual revenue potential. Managed interns for special projects and facilitated professional development fellowships for teachers learning trip leadership skills while engaged in citizen science research expeditions.• Doubled overall recruitment in first 24 months of management as result of streamlined business development, renewal, and referral initiatives. Quarterly forecasts and annual quotas consistently met or exceeded.• Boosted customer satisfaction and retention, per-traveler marginal earnings, and staff morale by implementing company-wide sales and service process overhaul affecting 7 customer service representatives and 5 program managers.• Authored quarterly newsletter and featured articles updating 4,000-educator reader base on fellowships, travel tips, and funding opportunities.• Managed expedition inventory, sales and budgetary reporting and projections, expense tracking, and COVID-19 mitigation strategy (Fall 2020).

Prospected and recruited individual adult travelers participating in all-inclusive international citizen science research expeditions. Won $250K per year in revenue from 400+ new and returning customers. Improved strategic relations with major corporate partner by facilitating 10-member corporate fellowship experience abroad.

Customer service representative helping travelers prepare for expeditions, including forms screening, payment collection, and support management / escalation.