Nadiya Zagriichuk Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsibilities:To support the efficient management of the school’s administrative and financial functions including:- Ensure the school complies with relevant laws and regulations- Proactive communication with parents and the public- Coordinate school promotion, advertising, website, social media and public relations- Implement actions that improve the school facilities- Help shape and uphold the vision of the school- Maintain internal databases- Prepare reports and presentations- Manage school documentation- Support the principal to maintain school routines.- Promote school to maintain current enrolments and find ways for further growth

Kyiv City, Ukraine

Responsibilities:- Co-development of the Company’s strategic goals and objectives.- People management: Business Development and Sales Department, Administrative Department, IT Department (about 20 subordinates).- Management of strategic projects including IT infrastructure improvement.- Client-oriented approach development and customer satisfaction growthAchievements:- Built a Sales Department from the scratch. As a result, the number of new clients joining the company each month almost tripled.- Supervised the migration of the Company’s on-prem infrastructure to O365 for around 100 employees across 6 cities.- The departments I was responsible for, consistently had the highest results during the internal communication surveys.- When COVID-19 hit, presented the idea of moving from a 3-floor office with 80 permanent workplaces to a flexible workplace system using a workplace-as-a-service provider, got approval from the Board and implemented the move within just 3 months.

Kyiv City, Ukraine

Responsibilities:- Customer base growth.- Managing relations with customers at the Executive and Board levels.- Packaging Company’s services into competitive products appropriate to the market needs.- Department P&L (budgeting and supervision of membership fees collection).- People management of the Customer Care department.Achievements:- Built Customer Care department from the scratch. This helped us to keep membership rotation levels at as low as only 5-7% yearly.- Expanded EBA Discount System with new participants (300% grows over 3 years).- Doubled the number of partners providing their products and services to us for free and thus significantly reduced the expenses of the organisation.- Successfully managed the migration project of a business-critical Customer Database from a legacy in-house software to an enterprise-grade system.

Kyiv City, Ukraine

Responsibilities:- New customer hunting (leads generation) by analyzing the market and attending appropriate business events.- Encouraging potential customers to join the EBA.- Presenting the Company’s services to potential and current customers.- Promoting membership services usage thus decreasing the member rotation levels.- Proactive development of services that are beneficial and interesting for customers to increase customer satisfaction and loyalty.- Membership fee payments management (issuing invoices, pending payment follow-ups, other related administrative tasks).Achievements:- Launched an annual membership satisfaction survey. It helped us to better understand the membership needs and to transform the list of Company services.- Launched several projects that improved customer-oriented approach.- Optimised some EBA services thus making them self-sustaining.

Kyiv City, Ukraine

Responsibilities:- Assistance with customer communications.- Assistance with customer presentation preparations.- Assistance with customer event organising.- Proactively helped potential customers to join the Association.- Assistance with managing of annual membership fees payment process.- Keeping the customer’s details up to date in the Company CRM system.Achievements:- Upgraded the joining procedure by allowing customers to fill in the online application form instead of a Word document that was in use before.- Developed and launched new company offerings, such as the “EBA Discount system” and “EBA member’s products and services directory”.

Master Of Business Administration (Mba)

Master, Ukrainian And English Languages