Zobayar Riad Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Be involved in the projects that I. helped the team and achieve its strategic goals• Support customers via multiple channels including email, chat, phone, and web-sessions• Assist customers with product related questions, troubleshoot technical issues, and provide technical guidance• Collaborate with and engage internal teams to drive issues to resolution• Providing technical support within the organization as well to external clients when required •Managing coordination at a local and international level where required• Assisting with systems integrations, troubleshoot, and remediating technical issues• Conduct root cause analysis of application incidents and implement recommendations to improve the situation focusing on permanent solutions.

945 Meyerside Drive

• Adjust, align, replace or repair computer equipment, assemblies, and software• Assist customers with computer related issues and maintain the company quality control• Knowledge of inventory work to investigate product quantity and verify product value• Inspect and test computer equipment and assemblies• Working with refurbished desktop and laptops• Imaging of desktop and laptop of windows 7/10 support and other software if customer required

1815 Meyerside Drive

• Communicate effectively with branch staff and onsite technicians• Resolve unexpected situations/issues• Maintains accuracy of databases, utilization of standard forms and adherence to policies• Organized documents electronically, prepare documentation and distributes via outlook, word• Follow documented instructions and procedures as they apply to operational activities

Bachelor Of Engineering - Be, Mechanical Engineering, In Progress

Advanced Diploma, Computer Systems Networking And Telecommunications

Activities and Societies: • Attended in Language & Cultural program • Participated in student organization and learn teamwork, event.