Zoe Boath Email & Phone Number

Denver, Colorado, United States

Managing across two strategic initiatives to drive landing and adoption of new sales methodology and tools to the global sales organization. • Identified areas of improvement needed in knowledge and landing across internal change team and sales organization through listening circles, brown bags, and observations during regular meetings• Developed proposal to Leadership Team on ways to increase alignment in priorities, roadmaps, and communications across entire Change and Landing organization with impacts to field sales team.Onboarded internal corporate stakeholders to a new, centralized communications platform reaching a global sales audience of 40,000. • Designed and implemented solutions, including revamping the onboarding program in alignment with Prosci/ADKAR and increasing the impact of stakeholder engagement activities.• Focused on driving adoption of the field team by understanding concerns, identifying benefits of the platform to overcome resistance, and proposing solutions for field team incentives, all within 1 month of being on the program.Owns Logic20/20’s Strategy and Operations Practice resourcing, recruiting, and project staffing workflow, focusing on aligning employees and potential new employees with client needs. • Understanding open resourcing requirements including role description details, start and end date, and bill rate.• Coordinating with Talent Acquisition to source for external consultants as needed, making hiring decisions for new consultants in alignment with overall practice needs as well as specific project fit.• Scheduling consultants onto new client roles with focus on consultant and client satisfaction and limited gaps in consultant bench time.• Completed program assessments for internal manager training program and career development program. • Aligning each program with career expectations, standard knowledge practice areas, and available training modules, and ensuring consistency between each practice area programs.

Denver, Colorado, United States

- Project Manager for multiple ongoing projects. Responsibilities include leading weekly cross-functional teams for development and delivery of new telecom offerings, testing and launch coordination between business and IT, and ongoing backlog grooming for the development of new projects.- Developed requirements, business needs, and coordinated daily with IT to build and launch multi-line/family plan functionality for customers in-store, with ongoing expansion into online platform. Led to 8,000 gross adds within 1 month.- Ongoing coordinator between SVP of marketing, third-party design group, and internal development teams to ensure consistency within the My Account platform between web and app launches. Facilitates conversations around pipeline for additional development in line with other product launches. - Peer buddy assisting new hires to Perficient get onboarded and involved within community activities

Denver, Colorado, United States

Focused on the training and development of all content trainers for product and process specific materials being distributed to support teams.• Onboarding, offboarding, all roster updates, sharing recruitment updates, making changes to the roster per recruitment updates• Tracking ongoing new hire process trainings and identifying any gaps• Deliver S&P training to leads and QA• Meet with QA’s and/or reporting POCs to identify training opportunities• Ongoing improvement and streamlining of onboarding/and process training to reduce time and cost• Location single point of contact for all Capability Development and training-related programs, initiatives, activities and matters that impact service delivery • Planning and implementation and drive tracking and reporting of global Leadership Development and Onboarding Programs for the location leadership team • Facilitate Soft Skills, Leadership development and Onboarding training, as needed and based on prescribed Trainer Certification process• Drive implementation of global and standard learning practices for client specific workflow training in coordination with location service delivery teams• Conduct training needs analysis to help service delivery teams address performance gaps related to knowledge and skills• Functional training manager for resources tapped to train location staff, as necessary and based on agreement with workflow service delivery leads• Tracks and publishes training-related tracker/reports, as requested by stakeholders

Greater Denver Area

Senior Team Lead for B2B advertiser support team for a major social media client, increasing headcount by 60%, and expanded workflow support from Business Support Tier 1 support to include Tier 2, Specialized Technical Support, and B2C Support within 1 year of Go-Live.• Continuously driving production improvements including reducing AHT by 50%, averaging FTRT of 6 hours, and 95% week-over-week Quality. Achieved these improvements through daily and weekly coaching, identifying and implementing process improvements in ticket handling, and creating rewards and recognition programs for high performance.• Developed multi-location process for Case Management of tickets. Within the first week of launch, overall KPIs exceeded 6-month averages and multi-touch ticket handling decreased by 5%.• Daily collaboration with Inside Sales team and Ad Review team to make sure all support and processes across channels are consistent.• Developed specialized training to all new hires of both Accenture and client materials. Revamped all training materials and scheduling to ensure faster adoption and understanding of materials. Travelled to Warsaw, Poland to deliver training.• Additional responsibilities include Employee Engagement lead for office of 65 people, liaison between Accenture Denver Office and off-site client location, and work with Business Excellence team for program improvements.

Greater Denver Area

Managed network of offshore delivery centers in the Philippines and Panama, specializing in repair work for a major telecommunications client.• Operations project manager that drove revenue over three years to achieve Diamond Client status.• Maintained contract requirements and SLAs through monthly reviews with C-Suite, and lead all reporting requests.• Organized end-to-end pilot programs with work awarded to vendor partner and finalization of pilot through long-term contract. Included creation of all reporting, training, ramp plans, troubleshooting on tools used, and maintaining work throughout length of contract. Achieved 18% productivity gain by implementing a chat line averaging 120,000 chats a month.• Led Great Place to Work team, specializing in cross-location team building, events, and activities to create overall involvement in Accenture and client, and maintained budget of $15,000 for activities in multiple locations with over 1000 participants.

Denver, Co

At Apollo Peak, we consistently innovate new pet products that are being recognized worldwide, as well as creating a new industry within the larger pet umbrella. Co-created innovative line of products for healthy beverages for dogs and cats.• Set up all financial and operational systems, sales orders and local and international distribution support processes.• Daily operations responsibilities included managing 15-20 people across three production lines, quality assurance on all products, inventory management, large-scale wholesale orders, and product exporting.• Frequently spoke to the media regarding new products and the growth of the business, as well as creating press-releases for national and international publications.• Excelled in sourcing and maintaining contracts with suppliers to drive down cost and increase our margins.• Grew company from startup into multi-location, multi-production line company within the span of one year.• Created pitch for Shark Tank producers and investors, and secured funding offers from two investors that valued the company at $500k just six months after launch and with three months of sales data.

Greater Denver Area

• Assist customers one-on-one to create outfits for special events or daily wear• Encourage every customer to purchase more than one item every visit• Handle all register transactions including purchasing, returning, special orders, and email capture• Met or exceeded daily sales goals in addition to receiving bonuses for sizeable sales

Greater Denver Area

• Responsible for acquiring new customers daily for telecommunications client while simultaneously represents them as a customer service agent• Develop and run impactful meetings for office, as well as conducting new hire training• Conduct interviews for potential new hires• Master and implement sales techniques and systems and training coworkers in how to successfully apply them• Actively manage office responsibilities including organizing and stocking supplies, entering applications into system, and tracking daily numbers and weekly production• Met or exceeded weekly quotas

Denver, Colorado

• Head of social media including Twitter, Facebook, LinkedIn, and implemented Pinterest account• Contributor to website blog, as well as revised and edited coworkers contributions• Assisted with daily office organization

• Collaborated on RFP presentation for new business focused on Barcelona, Spain• Traveled to St. John, USVI to help set up Eco Serendib Villa and Spa• Assisted in organizing a site visit to Rio de Janeiro and Iguacu Falls, Brazil• Researched and narrowed down three locations for weddings in the Greater Philadelphia region for client• Prepared for HPL submission to the Gala Awards for best event across numerous categories• Developed client site visit portfolio for Cork, Ireland

Greater Philadelphia Area

• Organized and ran annual Harry Potter Event in two locations, including prop placement, guest list, gift bags• Developed event portfolio of all things occurring in Philadelphia within the fiscal year, selected client base who would benefit most from attending• Organized employee dinners for each month• Tracked and ordered uniforms for those participating in two bike marathons

Bachelor Of Arts, Rhetoric And Communications Studies

Activities and Societies: Delta Gamma Fraternity, HillelMinors in History and Italian Studies

Agile Management, Project Management

Certification in Agile Management/SCRUM

Ancient Italian Studies