Having recently set up my own business I am now working as a sole trader contracting my skills to those who need. I am hosting Health Coaching sessions for individuals who are going through hardship at work due to one reason or another. I also host Health Coaching around Adjustment to Injury and goal setting to refocus on returning to whole life health. In addition to the above I am also a qualified Vocational Assessor providing Transferrable Skills Assessments, Labor Market Analysis and Vocational Assessment Reports. Other areas of expertise include: Case Management Rehabilitation Consultancy Career Counselling Services Volunteering and Work Trial Support Job Seeking Education Relationship Management

At Rehabilitation Services I currently work across three divisions 1. Account Manager - This role involves me providing excellent Relationship Management between myself and Insurance Accounts I am working with. It involves - Attending regular meetings to review company portfolio's - Networking - Managing compliments and complaints - Reviewing statistics - Fostering all forms of Relationship between the company and the insuring body 2. Principal Consultant This involves:- Leading a small team within the local office - Providing staff support - Reviewing staff work load - Liaising between team and upper management - Supporting team to feel empowered and achieve company goals- Filter down and pass on company wide information to team - Review team performance and provide feedback - Complete all aspects of being a Leader to help staff excel in their personal and professional development 3. Rehabilitation Counsellor - Support a caseload of Same Employer and Different Employer Services - Specialist in working with clients from both Life Insurance and Workers Compensation schemes - Provide a holistic approach to return to work via addressing overall health & wellbeing (Wellness) apply a model of Whole Life Health - Specialist in working with clients who have experienced permeant disability or impairment for example Spinal Injury or Brain Injury - Work with both Physical and Mental health claims facilitate a return to good health and work-Specific focus on psychological claims (mental health challenges) -Focus in whole life health to ensure client is supported to return to work/life and overall wellness-Complete Career Transition Counselling- Utilise Techniques such as Motivational Interviewing and CBT, to encourage engagement in programme and empowerment in oneself's abilities - Provided Vocational Training and Education in relation to Labor Market analysis, Cover Letter and CV scripting, Interview Techniques, Job Search Techniques

Fit For Work ( Formerly Work Rehab) is a New Zealand based company that specialises in Occupational Health Services. Services include, Vocational Rehabilitation, Occupational medicine, Pain Management, Social Rehabilitation and transitional Career Services. As a Vocational Team Leader, my responsibilities include: * Overseeing Vocational Team in Christchurch of up to 6 team members * Monitoring performance and completing KPI reviews with staff * Coordinating and organising monthly staff meetings * Organising and Hosting In-services and Professional Development Planning * Completing yearly performance reviews for team * Completing company building audits* Supporting management with staff feedback and co-coordinating directives *Marketing and connecting with employers for relationship development (work trial support) * Completion of VITIAE and private professional career development programs Continue to complete Case Management as in previous consultancy Role for Work Rehab, alongside Team Leader position. - please see additional tasks below.

I work as a Vocational Consultant for WorkRehab - The south Islands leading specialist company in Workplace safety and Injury Rehabilitation. I work alongside Occupational Therapists, Physiotherapists and Occupational Nurse specialists. As a Vocational Consultant I am the Key worker that co-ordinates WorkReadiness programs for clients who have sustained Injuries and who are looking for medically appropriate employment post - injury. I help to ensure they are suitability skilled and have confidence with returning to the workforce in a new role. Responsibilities include: * Co-ordination of WorkReady Level 1, 2 and 3 programs referred by the Accident Compensation Corporation* Case Management of up to 30 files at any one time* Report writing to a pre-set template - Plans, progress reports, completion reports * Holding of Initial client meetings followed on by subsequent work ready programs* Liaison with key stakeholders internal and external to WorkRehab * Negotiation and organisation of work trials for clients with location companies * Organisation of educational courses, such as Computer Training, ESOL, Public speaking courses* Co-ordinate and Organise client Vocational Training * Experience working with Gensolve application ( or Case Management) * Providing Job Seeking support, Cover letter writing education and CV writing education * Supporting clients with Interview Techniques, providing role play and education * Writing of Independent Occupational Assessments (IOA's and VIOA's) * Setting up and negotiation of client WorkTrials * Research of educational programs for clients and extensive labor market research*Job Seeking research skills and statistics * Exposure to clients with a wide range of disabilities, both mental health PTSD, TBI's and complex spinal injuries , amputations, depression and anxiety disorders* Implementation of CBT and Motivation interviewing techniques during assessments and interviews

I worked in the National Serious Injury Service, which is a specialised team within ACC - New Zealand's holistic Injury Prevention and Cover Corporation. The National Serious Injury Service (NSIS) provides support to people who have sustained serious and permanent injuries. As a Support Coordinator I predominantly work with clients who have sustained Brain Injuries, Spinal Injuries or are amputees.As a Support Coordinator my role involves coordination of the above clients claims to help them recover to the maximum extend practicable. Responsibilities include: * High volume active case management of newly discharge clients ( e.g. from hospital) * Daily liaison between Client, Provides, Employer, Doctors, hospitals, Social Workers and specialist surgeons * Reviews of Clinical recommendations from Occupational Therapists, Physiotherapists, Psychologists, Dieticians * Coordination of Housing Modifications - to enable clients with permanent injuries access their home* Coordination of Car Modifications - to enable clients to have independent access to transport. * Liaison with key stake holders internal and external to ACC* Formulation of Individual Support Plans - goal orientated documents driven by the client with set goals they want to achieve over a 6 month period. * Extensive use of Negotiation Skills * Coordination of return to work services, review of Return to Work plans and reports from Providers * Coordination of Medical Requirements and treatment such as surgeries/ in patient stays * Claims management of up for 36 complex claims at a time* Review and extensive knowledge of the Accident Compensation Act of 2001 is required. * Scheduling and coordination of Client meetings * Coordination of therapy team case conferences of up to 12 people

I worked in the Vocational Team in Rehabilitation Services, working with clients who have suffered trauma and have recovered to a level that allows them to return to the workforce. I work with the client to help them find Job and ensure a smooth transition and offer support as they adjust to thier daily routine and new placements in the workforce.Responsibilities: • Rehabilitation Consultant –liaision between Client, Insurer, Employer, doctor and other treating parties • Report writing to a pre-set template • Daily client Job seeking interviews/ meeting • Medical case conference attendance and negotiation with treating Physicians • Liaison with key stake holders internal and external to Rehabilitation Services • Formulation of Work Place Injury Plan contracts • Experience working with Case Manager application • Exposure to clients with mental and physical disabilities • Extensive use of Negotiation Skills • Extensive Labor Market Resereach for Vocational Clients • Job seeking research statistics and skills Creation of Return to Work Plans Coordination of Medical Requirements Coordination of Workplace meetings Attendance and Liaison at Medical Case Conferences • Case management of clients Training of New Staff

• Project Management Office – Engagement liaision point between Accenture and Department of Health and Ageing on the development of the National Health Reform – Enterprise Data Warehouse. • Preparation of documenation: Taking of minutes, security access requests form for new Accenture employees.• Liasion with key stakeholders internal and external to Accenture and the department for the logistis and coordination of day to day business functions of the Project Management Office.• Learnt to prioritise multiple tasks and deal with a diverse range of people from multiple business and cultural backgrounds

• Silver Service to Commonwealth Club VIPs, members and guests• Hospitality and accommodation services• Attending to customer requests with a high level of discretion• Logistics for key functions, conferences and key addresses• Coordination point between customers and back of house functions• Mentoring and coaching of new staff• Assuring a customers needs are addressed through negotation and conflict resolution• Cultural awareness due to the international makeup of club membership

• Contract management activities in Primary Health Medicare• Call centre Operations- direct service to clients• Developing formal arrangements with healthcare providers• Information and analysis of healthcare• Formulation of Contracts• Assisting with action items from meetings• Data entry into the department’s mainframe system• Contribution to DVA and DHS planning session to improve the relationship and outcomes for external stakeholders.