Zoe Castro Email & Phone Number

Managed 12 finance employees managing all premium finance functions including cancellations, reinstatement policies and premium refunding.• Successfully managed and completed various key projects within the organization through team leading. o Created teams to manage transition during acquisitions. Hired and trained temporary workforce for peak times. Oversaw entering of deadlines and audited work of team members to ensure that regulations were met.o Communicated and oversaw exceptions to policy cancellations, (i.e. moratoriums during natural disasters.) • Interfaced with other departments as needed to streamline projects and work.• Mediated unforeseen issues and conflicts with clients and staff members as needed.• Liaised with the State Filings Team to effectively reply to Department of Insurance inquires as they arose.• Reviewed and developed underwriting guidelines for legal notices.• Delivered strategic direction, consulting and suggestions to senior personnel to set improvements into motion.• Performed audits on cancellations and non-renewals to provide training and further development.• Educated the team, along with underwriters and agents, when moratoriums were in place on a policy, due to a natural disaster.

Led and managed a team of underwriters to ensure all tasks were completed and broker inquiries were addressed and handled in a timely manner, through guidance and coaching.• Measured productivity of team members and implemented corrective action as necessary.• Identified, analyzed and implemented process improvements solutions on an ongoing basis. • Provided director with weekly and monthly status reports on all areas of responsibility.• Ensured all department services standards were consistently achieved. • Selected, trained and developed competent, effective and efficient staff.• Monitored the quality of teams’ work and compliance with departmental procedures.• Updated departmental training and skill matrix as functions and/or system change.

Responsible for day-to-day activities such as producer inquiries, renewal quotes, direct billing, accounting issues, cancellations, and non-renewals. • Supported a team of 8 to 10 underwriters.• Generated quotes for new and renewal commercial package and BOP policies. Accounts included habitational, real estate, restaurants and hospitality.• Provided underwriter with full habitational risk analysis and accounting rounding.• Worked daily with brokers on large new and renewal quotes to resolve accounting discrepancies.• Issued invoices and all related issues of premium collections.• Reviewed endorsements for accuracy and issued policies and certificates of insurance.• Monitored and kept current on all insurance laws and regulations.• Rated policies manually utilizing Phoenix and Vantage.• Utilized numerous computer platforms including Image Right, Imanage, webPlus, TAMS, Coverall and ANA to create policies and determine pricing.

Processed and printed non-payment and underwriting cancellation notices.• Mailed all notices to related parties according to published regulations.• Processed and coded all insured and finance company cancellations; processed reinstatement requests.• Streamlined finalization process for all non-payment and underwriting cancellations.

Managed all office operations.• Prepared Certificate of Insurance and Title Search for general contracts.• Processed tax payments for recordings of mortgages and deeds.• Calculated commissions and processed all payroll changes. Issued all payroll checks. • Mailed confidential documents using PostMaster.

Led a team of seven employees.• Maintained attendance records and time sheets.• Trained Peacemakers (counselors) on Lexia/Orchard Programs.