Zoe C. Email and Phone Number

RoleSupporting 18-24 year-olds to move into work or closer to the labour market. Special responsibility for care leavers, young people with complex needs and Afghan refugees. Key Responsibilities• Coaching and mentoring young people and building employability skills• Coordinating and case conferencing with key workers, personal advisers and social workers• Identifying and referring young people to employment, health and welfare provisions• Working with a caseload of up to 85 young people including complex needs Key Achievements• Helping unemployed young people secure and stay in employment • Building trust and confidence with disadvantaged young people• Improving coordination of support for care leavers with care professionals and appointees

RoleLeading on business growth for commercial Language Centre programmes reporting to Director Academic Enterprise. Managing up to 90 staff across three programmes and budgets of £5m.Key Responsibilities• Budget setting, management, reporting and financial control• Line and performance management • Customer experience and process and service innovation• Internal and external stakeholder management• Leading internal and external marketing and communications• Compliance and meeting external accreditation standardsKey Achievements• Increased income by 21% and net profit by 89% with growth strategies and portfolio remodelling• Transformed and motivated team through role redesign, coaching, delegation and staff development • Improved customer NPS by 7 through customer and client led process simplification • Maximised profit with 38% increase in hourly income by redesigning pricing and discount structures • Leveraged influence with senior stakeholders to secure resources for 58% income growth

RoleLed cross-departmental projects to assess growth potential for English, Education and Society programmes for Regional Director, including impact of EU referendum and integrated portfolio.Key achievements• Led team of external consultants to produce detailed financial scenarios and demand assessments on time and to budget• Analysed portfolios and presented project outputs to senior stakeholders and informed corporate sustainability strategies

RoleLed and developed English for Education Systems business across 17 countries and Self-Access Learning business across 28 countries. Led large-scale regional research and business modelling project with KPMG on early years schools.Key Achievements • Strengthened student engagement by 12% through creative digital marketing strategies• Increased income by 23% and reduced deficit by 71% through portfolio analysis and development, change management and leading and holding regional teams accountable• Key role in securing FCO funds for Baltics project through market scoping and relationship building

RoleLed £11m teaching and exams business in Americas and Caribbean with responsibility to global directors.Key Achievements • Increased income by 43% and profit by 58% through market analysis, strategic planning and implementation, and effective budget management. • Established and led teams of 12 managers across 9 countries to exceed targets• Expanded into 3 new markets and led on 2 product launches • Teaching and Exams input to £m projects in Uruguay and Brazil

RoleManaging teaching and exams businesses on fixed-term postings. Key Achievements • Improved phone enquiry handling across 6 countries by 164% and email handling by 60% (Sofia)• Increased web registrations by 280% (Sofia)• Increased exams profit by 40% (Sofia)• Raised parent satisfaction from 65% to 95% (Manama)• Increased income from part-time University of Strathclyde MBA course by 35% (Manama)• Raised impact of Bahraini Ministry of Education funded project by 300% (Manama)• Increased exams volume by 170% (Berlin)• Built trust with a wide range of internal and external stakeholders (all countries)