Greeting patients with a warm welcome checking them in for their appointments, making sure all patients have correct paperwork, answering phone calls both from the public and internally, hospitality, undertaking pre screening scans, keyholder, keeping up a good standard of clinic presentation, assisting PA/Optometrist with their job roles, stock ordmanagers and managers and making sure tea/coffee/milk doesn't run out, stocktakes once a month, reporting to managers throughout the day, cashing up, filing of paperwork, dealing with complaints swiftly and by following procedure, unpacking deliveries, introduction calls to patients to prepare them for consultation, ordering of contact lenses and glasses, processing post, communication with cleaner who comes in out of hours, completing daily target sheets, completing daily operating procedures, processing payments and keeping in contact with members of staff outside of branch, including head office and other stores. Working with the team to achieve weekly targets given.

Similar duties to Foot Locker

Responsibility include; Key holder of store, ensure smooth running of store when manager absent, guide and task staff daily, ability to take conference calls and represent targets to staff, ensure rotas for upcoming weeks are completed, process payroll and other HR checks and procedures as well as recruitment duties, such as interviewing and selection of new staff and training. Attendance was also required for HR training every 3-6 months.

Responsibilities included providing support and assistance to our staff with the ability to deal with a variety of customer issues in a professional manner to ensure customer satisfaction. It was important to be knowledgeable of the products on offer to customers, ingredients, and how food was prepared to guarantee I could answer any questions customers had about our products. Further responsibilities consist of training new staff, handling money and making sure health and safety requirements were met. It was also important to help support other employees and share skills to ensure effective team dynamics.

Responsibilities include the ability to recommend, select, and help locate or relocate merchandise based on customer needs and desires and according to security and health and safety requirements. Further responsibilities include answering questions regarding the store and its merchandise including explaining the use, operation, and care of merchandise to customers. We also were required to handle and cash up money efficiently and accurately, exchange merchandise for customers, accept returns as well as monitoring stock on shelves and assisting with stock counts.

Completed NVQ Retail sales Level 1 & 2 within the company.