As an experienced for manager, my proactive approach shows excellent customer care skills both with employees and the client stakeholders. My excellent teamwork skills and my ability to develop client relationships have proved successful. In my current role, I represent ISS as a Key Account Manager covering the DEFRA government estate. My region includes North East. As part of my region, I am line manger to 17 Facilities Managers. The portfolio includes the DEFRA office estate, regional laboratories occupied by APHA and some of the Complex and FMD sites. I manage an on-site team of personnel including reception, cleaning, post room, maintenance, and porterage services. In addition to overseeing delivery and compliance of reactive and planned maintenance, projects, and additional works. Key Skills & Responsibilities• Attending meetings with stakeholders including DEFRA and environment agency.• Manage and prioritise the work of Helpdesk and Maintenance Engineers on site to ensure smooth delivery of Pre Planned Maintenance and Reactive work orders on site.• Liaise with client to arrange New Works and arrange quotes on behalf of site / help desk.• On site co-ordination of out of hour’s weekend working to provide labour quotes for approval and arrange staffing resource based on requirements estates team.• Financial invoicing and accounting on low value work order and BCPs for client recharging.• Maintain excellent working relationship and resolve disputes with sub-contractors including service delivery, site induction, RAMS, competencies, safe systems of work and permits.• Quote and raise company purchase orders to maintain contractual site operational needs within budget of the fixed fee or compensation events on contract.• Compliance Champion for company initiative ISO27001 and ensure it is audited and maintained.• Responsible for monthly QSHE statistics reports and management.• Prepare and submit management reports detailing any issues and works on site.• Maintain and update staff training matrix and arrange training as necessary.• Maintain statutory and compliance site files and integrated management system.• Ensure efficient control and submission of staff payroll and overtime. • Manage staffing issues including absence management, grievance and disciplinary.• Responsible for monitoring, updating and publishing site risk assessments.• Maintain staff security clearances and vetting with security unit
