With over twenty years of experience in the mortgage industry, I have developed extensive knowledge of loan programs, products, and regulations. As a Senior Client Relations Manager at Mission Loans, I managed a portfolio of over 500 clients, ensuring their satisfaction, retention, and loyalty. I also partnered with loan officers, processors, underwriters, and closers to facilitate smooth and timely loan transactions. Previously, as an Account Manager III at loanDepot, I supported the sales team in generating leads, qualifying prospects, and closing deals. I also maintained strong relationships with referral partners, such as realtors, builders, and financial advisors. My core competencies include mortgage lending, client relations, communication, problem-solving, and teamwork. I am passionate about helping people achieve their homeownership goals and providing them with the best possible service and solutions. I am looking for an opportunity to join a mission-driven organization that values diversity, innovation, and customer excellence.