A Family Owned Hotel Group of 14 leading luxury hotels on Mykonos, including three Relais & Châteaux, two Leading Hotels of the World, two Design Hotels, two Preferred Hotels & Resorts and a Small Luxury Hotels of the World.• Facilitated cross-departmental collaboration to ensure project success.• Utilized data forecasting techniques to enhance revenue through client engagement.• Analyzed financial data to deliver actionable business insights for revenue optimization.

• Implemented upselling strategies, driving revenue growth and enhancing customer satisfaction.• Streamlined processes, reducing reservation errors and ensuring high-quality service delivery.• Successfully negotiated group bookings of up to 30 rooms, cross-selling services and functions.

• Enhanced guest satisfaction scores through targeted strategies and effective team management.• Successfully increased off-season bookings, optimizing occupancy rates through season.• Trained staff to elevate skills, ensuring high-quality service delivery.

Grecotel is the Leading Greek hospitality Group, presenting a unique collection of 40 Luxury Hotels and Resorts across Greece.• Enhanced customer retention through personalized service approaches.• Streamlined booking processes, reducing response time.• Trained and led a team of three, boosting sales performance.

* Hotel Reservations (FIT, Travel Agencies, Tour Operators, OTA`s, GDS)* Guests Services (Detailed Oriented, Resort Guest Experience)* Lodging * Property Management System (PMS)

• Trained new hires, boosting team productivity and ensuring seamless operations.• Utilized advanced software tools to optimize client relationships, resulting in increased customer satisfaction and retention.• Exceeded monthly sales targets consistently by implementing strategic sales techniques and fostering strong client relationships.