Faculty of Health

strong communication skills and the ability to organise, lead and motivate a small team of administrators and work planners. Took ownership of the administration & maintenance of the company fleet of motor vehicles including monthly checklists. Scheduled and allocated work for service engineers ensuring effective travel planning and optimisation of time. Led on KPI management and delivered regular performance reports and updates. Managed customer relations and expectations, handling a broad range of enquiries and complaints by telephone and email. Managed uniform and hire equipment requests and purchases. Liaised with internal and external customers, building strong cross functional relationships across the business. Demonstrated expertise in business administration, facilities management, optimizing sales, organizing bookings, repairs and maintenance, leading a professional team and promoting a culture of continuous improvement.

Delivered exceptional customer experience in line with the Yorkshire Building Society brand through effective cashiering and administration. Opened and administered customer accounts, handled enquiries and complaints face to face and over the telephone, maintained customer information in line with GDPR responsibilities and maintained all regulatory and legislative requirements.

Delivered high quality customer service as a multi skilled advisor at a BT Centre of Excellence. Generated leads for sales teams and upsold BT products and services. Consistently met or exceeded all personal targets for quality and productivity. Stepped up to cover management roles during periods of planned or ad hoc absence. Covered the Personal Assistant role to the Centre Manager during an extended absence, taking ownership of business admin. Managed the Centre’s NVQ programme and facilitated NVQ Level 2 certificates in Customer Service for all sales staff. Demonstrated expertise in Information Technology (IT) installation and application, sales and upselling, driving excellence in customer experience and managing KPIs.