Improving digital accessibility for NatWest Group's products, including apps, web platforms and AI chatbot.

Utilised R and SQL to conduct in-depth analysis of Net Promoter Score metrics across customer complaintsAnalysed the bank's existing complaints strategy and framework in alignment with consumer duty standards, identified gaps in customer journeys and suggested improvementsConducted qualitative analysis to identify trends in overturned Financial Ombudsman complaint decisionsUsed Python’s Pandas and BeautifulSoup libraries to collect large review datasets from social media platforms, and conducted data analysis to summarise strategic insights

Wrote the Prevention of Water Pollution legal standard which is applied across NatWest Group in all UK and offshore locations and actively used by 300+ personnel, significantly contributing to compliance and risk mitigationUtilised effective communication, negotiation, and stakeholder management skills to facilitate seamless progression through standard review stages, received positive feedback for technical accuracy and excellent project managementInnovated the climate reporting progress by streamlining data management, optimizing evidence collection and storage through integrating SharePoint and Excel functions

Analysed large customer datasets to improve data qualityHelped create and implement an improved customer data reference system, which includes new functions like real time updates and accuracy checks, significantly shortening the referencing process

Contributed towards the EU Feed-A-Gene and Healthy Livestock projects from the angle of large data analytics, utilized MATLAB to process and manage large image data and databases used in applied machine/deep learning and improvements of embedded systems.

My role involves providing a reception service dealing with student queries, managing stock and resources via the library management system, performing administrative and logistical tasks such as dealing with book alarms and maintaining library equipment, managing library materials including shelving and sorting, monitoring environmental standards, maintaining building security e.g. routine patrol, fire alarms and completing training ensuring appropriate responses during emergencies.

• Supported delivery of the Early Career Framework, a new programme funded by the Department for Education funded programme supporting newly qualified teachers in their first 2 years of work. • Supported delivery of National Professional Qualifications to school leaders in the region.• Worked with virtual learing environments and online meeting platforms.• Provided support for participants and facilitators.• Ad-hoc administrative tasks such as managing shared inbox, attendance data, managing feedback and preparing reports for stakeholders.

• Provided subject with test procedural instructions• Received and processed test samples following guidance• Cleaned station using appropriate donning and doffing protocol according to clinical waste management procedures.• Set up new samples for analysis using pipettes, extracted solutions to sample following SOP.• Timed sample analysis, interpreted results to be sent to Test & Trace and test centre dashboard.

Worked within a team to organize, coordinate and promote careers-related events, contributed towards the development of careers resources for students and ensuring accessibility, supported students with job applications and CVs, designed posters and signposts for events using digital tools.

Worked with web platforms (Supervise.ly) and defined sequencing systems to annotate movements in large image data.

Liaised with different stakeholders to assist with the organisation of university Undergraduate Open Days. My work included performing market research and data analysis with Excel regarding student interest in different university courses, developing an event agenda and marketing materials and performing ad-hoc administrative tasks such as managing department inbox and processing payrolls.

Used MATLAB to process and manage large image data, contributed to workflow process improvements and deep learning.

My role was to assist the dentist on-site to create dental impressions and liaising with company headquarters and clients regarding campaign logistics.