Zoe W. Email and Phone Number

• Spearheaded the inventory program at Vuori, enhancing stock accuracy by 90% through meticulousmanagement of all related tasks, ensuring a dynamic back-of-house experience.• Cultivated strong relationships with managers, team, and customers, contributing to a 50% increase inteam efficiency and customer satisfaction by maintaining a tidy and organized back room, and handlingdestock and restock operations daily.• Streamlined business operations by overseeing monthly inventory meetings and managing weeklycycle counts, facilitating store-to-store transfers and weekly manual restocks, which led to 75% improvement in floor stocking efficiency and prompt resolution of product concerns.

Created and published an average of 200 items daily in under 2 minutes, significantly reducingpublish times by 50%.Created a merch team FAQ for the CX team, enabling professional information delivery tocustomers through internal data analysis and developed 11 comprehensive training documents on buying, interior design, and furniture.Conducted onboarding sessions to facilitate seamless integration of new team members.Utilized CODA for team OKRs and effectively managed team projects.Managed assortments by creating and maintaining SKUs, meticulously tracking publishing deadlines to ensure timely product assortments.Worked with on-site delivery and dispatch team to help decide on-site rejections and approvals via Slack.

Meet with high end clientele virtually to create, present, and communicate buyout offers for luxury items in an efficient, professional, and customer focused manner. Exceed daily quoting goal that requires to assess market demand and analyze internal and external data to determine offers based off sales trends of luxury products. Over 85% offer acceptance rate with sellers with a 99.1% profit rate monthly. Completed over 25 luxury brand trainings and 2 levels of procurement. Proficient in Salesforce, Google Suite and Slack.

Balance transcribing, publishing, and special request priorities to maintain full capacity productivity of team. Be the point person for listing updates, and listing creation on wholesale accounts.Communicate effectively with the wholesale team to ensure accuracy of listing data, and compliance with Charish curatorial standards. Consistently published over 250 listings a day across four categories. Created training documents for one of the largest categories on the site.Organized and created contact list of international sellers for one of the largest categories on the site.

Balance transcribing, publishing, and special request priorities to maintain full capacity productivity of team. Be the point person for listing updates, and listing creation on wholesale accounts.Populate listing forms with digital image files into excel and for bulk upload. Ensure quality control of photography, data, and listing form once items are published live to the site.

Travel throughout the U.S. to complete store openings with teams of 3-5 for two major athletic brands in the world. Merchandise product category utilizing client directives and ensure compelling, accurate, and creative visual presentation. Photographing effectively depicting the status of the client’s environments before and after work is completed.Travel to and opened multiple stores in over 7 states in the U.S. with majority of stores in the West Coast. Part of the corporate merchandising team that completed two of the largest shop in shops for a major athletic brand.

Analyze historical data and current trends to identify risks and opportunities by division/department and class. Collaborate with merchandising to develop and communicate a comprehensive strategy that aligns future financial and product opportunities by division/department and class.Create pre-season sales, gross margin, inventory plans by division/department, class that support product strategies. Recap, analyze actual sales results to plan,forecast in-season sales, inventories weekly, monthly and quarterly basis. Identify risks, opportunities to business, recommend strategies to achieve financial goals.Manage and communicate division level markdown recommendations and strategies.Communicate financial results, forecasts, and action plans to manager and cross-functional team on a weekly basis.Collaborate with peers to ensure consistency of information, share best-practices, develop systems knowledge.

Completed store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Generated weekly and monthly reports encompassing SKU data, location analysis, collection performance, and subclass details.Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Merchandising of product category utilizing client directives to ensure compelling, accurate, and creative visual presentation. Travel throughout the U.S. to complete store openings with teams of 3-5 for plethora of brands. Communicate Effectively accomplishments at the department and door level to Winston Retail Solutions and the Client.Completion of standard/specialized reports (as directed), highlighting any opportunities for improvement and procuring any information as requested by the report content.Train Sales associates/Specialists/Department and Visual Managers on client merchandising initiatives and brand recognition.

Working accordingly to visual guidelines in order to generate sales and provide shopping ease for customers.Creating windows, visual displays, dressing mannequins as well as merchandising per Forever 21 visual guidelinesWorking alongside management and sales team to maintain visual displays and merchandise to create a fashion forward atmosphere for the Forever 21 customer.

High referral rate to investment and financial banker, as well as cross selling bank products.Branch vault custodian and head ATM custodian, processing weekly settlements and adding cash to ATM’s.Assisting customers with daily transactions such as deposits, withdrawals, transfers, payments and daily banking transactions.​

Establishing a strong client base to exceed sales goals.Merchandise floor and maintain visual presentation to Nordstrom standard.Recognized by store manager for top sales as well as high unit per transaction rate.

Partnered with fashion show director/stylist planning team to ensure efficiency of event as well as assisting sponsors of show in all key aspects of production.Accomplishing several tasks given by director under short amount of time and under substantial stress, with no room for error.

Recognized by supervisor for best trend board, analyzing past and present trends. Creating marketing plan to present merchandise to consumers age 13-20.Forecasting and analyzing fashion trends for the year 2008 to tween/teen demographic.