Zoe Whelan Email & Phone Number

• Deal with customer queries and take orders over the phone• Process web orders: Printing daily orders, ensure items are picked and packed correctly, manage couriers• Website catalogue management• Process returns & refunds• Liaise with department buyers so correct products are listed on both our EPOS and website• Collect product data (pricing, description, linking similar products for cross selling)• Upload new products, imagery, product descriptions videos etc. to the… Show more • Deal with customer queries and take orders over the phone• Process web orders: Printing daily orders, ensure items are picked and packed correctly, manage couriers• Website catalogue management• Process returns & refunds• Liaise with department buyers so correct products are listed on both our EPOS and website• Collect product data (pricing, description, linking similar products for cross selling)• Upload new products, imagery, product descriptions videos etc. to the online store• Run promotions on the website• Assist in the day to day communications with our online development partner• Stock receipting and daily cash balancing• Oversee levels of and order stationary and cleaning supplies Show less

• Report directly to the managing director and operations manager in weekly meetings• Stand in for the Operations Manager in their absence• Send call reports to clients on a daily, weekly and monthly basis• Onboard new clients, compiling due diligence in line with money laundering regulations and keeping files up to date• Respond to and investigate any client queries or concerns• Answer Call Pal agents questions, guide them through difficult calls, handle concerns that… Show more • Report directly to the managing director and operations manager in weekly meetings• Stand in for the Operations Manager in their absence• Send call reports to clients on a daily, weekly and monthly basis• Onboard new clients, compiling due diligence in line with money laundering regulations and keeping files up to date• Respond to and investigate any client queries or concerns• Answer Call Pal agents questions, guide them through difficult calls, handle concerns that cannot be fielded by the agent and escalated where needed• Liaise with clients and Call Pal agents to discuss progress and resolve any potential issues• Train, motivate, and manage Call Pal agents to provide high quality customer service• Raise any technical issues that cannot be rectified in house to our IT and telecommunication partners• Draft and distribute Standard Operating Procedures to ensure the correct practices are followed to the highest standard• Follow GDPR policies and record and potential data breach• Review applications and interview candidates for upcoming roles in the company• Train and onboard all new incoming staff Show less

• The running of reception and general housekeeping duties in the second premises The Odeon Rooms• Book and schedule boardrooms across the two premises• Communicate our services of call answering, serviced offices, and mail addresses to clients• Manage a busy switchboard of approximately 150 companies• Transfer calls or take messages and forward these via email or SMS• Deal with general requests and queries efficiently by drawing on knowledge acquired for each company•… Show more • The running of reception and general housekeeping duties in the second premises The Odeon Rooms• Book and schedule boardrooms across the two premises• Communicate our services of call answering, serviced offices, and mail addresses to clients• Manage a busy switchboard of approximately 150 companies• Transfer calls or take messages and forward these via email or SMS• Deal with general requests and queries efficiently by drawing on knowledge acquired for each company• Manage the diary of multiple clients through applications such as Cliniko, Setmore, Nookal, Fresha, Power Diary, SwiftQueue and I Lobby Show less

• Undertake front of house duties - welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner• Handle queries and requests both verbal and written• Ensure all reservations and cancellations are processed correctly• Work closely with all hotel departments• Ensure all tasks and checklists are completed during each shift• Build rapport with guests, ensuring overall guest satisfaction and promoting customer loyalty• Handle guest… Show more • Undertake front of house duties - welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner• Handle queries and requests both verbal and written• Ensure all reservations and cancellations are processed correctly• Work closely with all hotel departments• Ensure all tasks and checklists are completed during each shift• Build rapport with guests, ensuring overall guest satisfaction and promoting customer loyalty• Handle guest complaints with empathy and courtesy to conclude a mutually acceptable outcome• Quote availability and rates for tour groups and tour series• Organise and confirm tour/group bookings while keeping up to date with rooming list, billing, and securing deposits• Accurate invoicing of debtors while keeping track of what has been paid and what is still owed, making sure to always adhere to the specific billing procedures• Train new staff, providing performance direction and feedback• Actively involved in the continuous improvement of new systems and procedures• Balance floats, financial records and reports of each shift Show less

County Galway, Ireland

Recruitment for the Medical Device Industry.• Manage the full 360 Degree recruitment process • Spot leads and identify opportunities to win new business• Pitch to clients over the phone, email and face to face• Work closely with clients to understand job briefs and how to approach the market for each role• Present to and advise clients on market trends, topical issues and recruitment solutions• Design job campaigns and advertisements, and publish to career websites… Show more Recruitment for the Medical Device Industry.• Manage the full 360 Degree recruitment process • Spot leads and identify opportunities to win new business• Pitch to clients over the phone, email and face to face• Work closely with clients to understand job briefs and how to approach the market for each role• Present to and advise clients on market trends, topical issues and recruitment solutions• Design job campaigns and advertisements, and publish to career websites, newspapers and universities boards• Source and approach top talent candidates through job websites, LinkedIn, social media, networking, referrals and database marketing• Screen CVs• Arrange and conduct phone, Skype and/or in-person interviews• Offer guidance and advice to candidates• Attend job fairs and career events• Maintain and develop relationship with candidates and clients • Adhere to the NRF code of conduct to ensure best practice at all times Show less

County Galway, Ireland

• Demonstrate a high level of customer service at all times in a fast-paced environment• Communicate well over the phone and assure all reservations are taken accurately with all necessary information received from and given to guests, noting any and all special requirements or requests• Maximize room occupancy and use upselling techniques and incentives to promote hotel services and facilities in order to maximize revenue• Promote all events taking place in the hotel and those in… Show more • Demonstrate a high level of customer service at all times in a fast-paced environment• Communicate well over the phone and assure all reservations are taken accurately with all necessary information received from and given to guests, noting any and all special requirements or requests• Maximize room occupancy and use upselling techniques and incentives to promote hotel services and facilities in order to maximize revenue• Promote all events taking place in the hotel and those in surround areas• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policies• Ensure prompt resolution of any customer complaints• Ensure managers are kept fully aware of any relevant feedback from guests or other departments within the hotel and to forward any relevant information• Have an in-depth knowledge and understanding of the financial aspects of Hotsoft our operating system• Manage reception’s daily accounts and compile the hotel bank lodgement and receipts each morning for all departments Show less

County Galway, Ireland

• In charge of customer care• In charge of promotions and upselling• Control of the stores’ advertisements, online presence and social media accounts• Open and close of the store• Responsibility of end-of-day cash count and float• Hire and train new staff• Issue and record all new starter paperwork and contracts• Make the rota, calculate staffs worked hours and supply payslips• Take phone orders and book parties• Food prep and serve orders

County Clare, Ireland

• Cleaning of lodge houses• Following meticulous cleaning procedures with attention to detail• Ensuring any and all lost property is logged and stored in a secure area• Highlighting any items or areas that need maintenance• Following strict protocol on uniform and customer interaction

County Clare, Ireland

• Operating the cash register• Ordering, taking and checking stock deliveries• Daily stock-taking and rotation• Cleaning of machines and work areas• Preparing of cold salads• Upkeep and cleaning of deli counter• Emphasis on strict hygiene regulations• Training new staff

Bachelor Of Commerce (Hons Degree Level 8), Graduated With Second Class Honours And A Specialty In Human Resource Management

Final Year Modules Included: - Ireland in the Global Economy - Innovation Creativity & Enterprise - Strategic Management - Quality.

Certificate In Payroll - Manual And Compterised, Distinction

- Trained in manual calculation of PAYE, PRSI, USC, tax credits and pension contributions. - Trained in Sage software

Certificate In Recruitment Practice, Distinction

Course Modules Included: - The Recruitment Process - Candidate Management - Client Management - NRF Code of Conduct - Employment.