Acted as PA to the Principal and provided sales support and administration to a team of 3 agents.

Temporary maternity leave cover role

• Assisted Sales Agent in day to day operation of his business• Diary and email management for the Sales Agent• Managed and assisted with open inspections• Followed up potential buyers following open inspections or from phone/email enquiries• Liaised with vendors and clients to coordinate open inspections and general appointments• Reorganised and managed Agent’s extensive database• Co-ordinated social media campaigns for individual properties• Maintained and updated social media accounts with relevant information on the market• Drafted and produced marketing collateral• Assisted other Sales Agents as needed

• Corporate receptionist to a team of 15 executive leaders in a busy, fast paced environment• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of administrative department• Created and updated physical records and digital files to maintain current, accurate and compliant documentation• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles• Continually sought methods for improving communication with clients and data entry for increased efficiency• Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs• Interacted with vendors, contractors and professional service providers to receive orders, direct activities and communicate instructions• Managed general enquires from the public and addressed, resolved or escalated issues to management as required• Drafted professional business memos, letters and marketing copy to support business objectives and growth• Scheduled office meetings and client appointments, balancing availability, customer schedules and maximum load levels when scheduling appointments• Operated multi-line telephone system to independently handle over 80 calls each day• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking – marketing material, agent profiles, stationery and general office supplies• Monitored premises, screened visitors and updated logs to maintain security• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity• Prepared documentation and reports for office meetings, distribution and filing

• Management of a team of 10+ crew members per shift• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly• Demonstrated integrity and honesty while interacting with customers, team members and managers• Answered an average of 8-10 calls per day by addressing customer enquiries, solving problems and providing new product information• Described product to customers and accurately explained details and information about products (e.g. food allergens)• Politely assisted customers in person and via telephone and investigated and resolved customer enquiries and complaints in a timely and empathetic manner• Incident report management• Served as the main liaison between customers, management and sales team• Responsible for counting, checking and depositing daily profits• Closed and opened the store at the beginning and end of opening hours• Reported to each shift on time and ready to work

• Assisted in the planning and co-ordination of events• Contacted potential sponsors outlining the sponsorship opportunity• General administration tasks as required