Zoe Wraith Email & Phone Number

London, England, GB

England, United Kingdom

As a global IT Transformation Director, I lead strategic planning and change initiatives across PMO, program management, and digital strategy functions. My experience includes large-scale SAP/ CRM implementations, operational enhancements, and designing governance frameworks for optimal resource utilization, risk assessment, and performance management.I.

Leeds, England, United Kingdom

• Advise leadership teams on growth strategies, organizational design, and technology enhancements to drive operational efficiency and business transformation.Key Achievements:
• Managed over 225 projects for SMEs in the UK and US, achieving notable cost reductions and productivity improvements. This included strategy development, financial analysis, and technology evaluations across various.
• Founded and scaled a management consultancy specializing in business operations management, digital transformation, and technology integration.
• Achieved average annual sales growth of 139%, with profit margins exceeding 21% through operational efficiency and streamlined business processes.
• Developed an integrated e-commerce platform with Salesforce CRM, reducing accounts receivable timelines from 30 to 3 days, while expanding the company’s global operational reach.
• Implemented IT-driven marketing strategies that boosted brand awareness and customer engagement by 20%, directly impacting operational outcomes.

London, England, United Kingdom

• Led global IT strategy and operations for supply chain and manufacturing, collaborating closely with executive leaders to align business strategies with cutting-edge technology trends and data-driven insights.Key.
• Oversaw an annual IT budget of £11m, managing ten direct reports and supervising 20+ systems applications, including SAP ERP and workplace solutions, supported by offshore vendors.
• Led a UK Supply Chain IT transformation program as part of a £300m business investment, introducing manufacturing automation, advanced logistics, 3PL management, procurement, inventory management, and robotics. The.
• Partnered with senior executives to develop an IT roadmap and build a SAP EWM business case, driving significant productivity and process improvements.

Manchester, United Kingdom

• Directed IT strategy and operations for Kellogg’s EMEA division, managing high-impact programs that aligned global business strategy with advanced IT solutions, digital transformation, and data analytics to enhance.
• Accountable for a $30M IT budget, managing six direct reports and over 200 third-party resources to design, deliver, and deploy global IT solutions using ITIL and SDLC methodologies and ensuring IT compliance with SOX.
• Managed vendor relationships for global IT solution providers, including SAP project delivery, business application support, and workplace solutions management, overseeing multiple third-party IT resources to ensure.
• Led a four-year transformation program to establish a Global Business Services (GBS) model, consolidating departments like IT, HR, finance, and supply chain into a centralized shared service center (SSC) across 21.
• Led a $10M SAP PLM/SAP PPM transformation using the SAP Activate Methodology to advance global product lifecycle management and change portfolio roadmaps, enhancing efficiency and agility in manufacturing.
• Directed the EMEA IT transformation program, introducing smart factory systems, GMP standards, and logistics optimization through third-party manufacturing consolidation, supported by WMS and TMS infrastructure.

London, United Kingdom

• Directed IT strategy, operations, and solution management post-acquisition at MDLZ, establishing c-suite partnerships across the supply chain, procurement, finance, sales, and HR. Accountable for a $10M budget, ten.
• SAP APO/S&OP Stabilization: Led a comprehensive stabilization initiative to streamline integrated business planning processes, enhance BI reporting and data analytics, and improve seasonal forecast accuracy, yielding.
• Risk Mitigation for SAP ECC Trade Terms: Managed the integration of Kraft-Cadbury trade terms across sales, order capture, accounts, and financial BW reporting to eliminate a $22M risk exposure.
• Procurement Transformation: Oversaw SAP Ariba and procurement AP upgrades, including change management, employee engagement, and training strategies, to drive a seamless transition across procurement operations.
• Finance Transformation: Led the UK&I rollout of SAP FICO finance transformation, standardizing financial operations with the Gregorian calendar, resulting in reduced month-end cycles and headcount optimization.
• HR Transformation & Payroll Outsourcing: Directed an HR transformation program, including SAP HR transition, data migration, cutover planning, and payroll outsourcing for 6,000 colleagues. Delivered a new benefits and.

London, United Kingdom

• Directed strategic Enterprise PMO (EPMO) initiatives, program management operations, and business transformation activities as part of the M&A integration between Cadbury Plc. and Kraft Foods. Responsible for driving.
• Led a £120M global R&D-led PLM chocolate innovation program, establishing a robust PMO structure to oversee five project managers and implementing standardized processes and procedures to effectively manage large-scale.
• Delivered five successful chocolate NPD projects, achieving an additional £22M in revenue. These initiatives involved product combinations, sourcing synergies, and cross-company collaborations across marketing.
• Managed post-acquisition PLM data alignment, successfully integrating 220 Cadbury commercial projects into Kraft Foods’ SAP ERP and PPM tools without data loss or financial impact, enabling a seamless transition of.

Greater London, England, United Kingdom

• Led the strategic change portfolio for Cadbury, overseeing program management across diverse functions, including R&D, PLM, master data governance, marketing, procurement, regulatory affairs, commercial finance.
• Increased revenues by £144M through a revamped PLM seasonal range, managing over 250 SKUs. This initiative focused on product innovation, packaging optimization, and brand redesign, maximizing product appeal while.
• Designed and implemented a skills capability matrix across a 25-member PMO team to align personal development with career progression goals, creating a structured talent development framework.
• Standardized project management processes by creating a comprehensive user guide and establishing uniform methodologies and workflows to enhance team productivity.
• Served as a super user for Sopheon Accolade project management software, responsible for end-user training, portfolio governance, and user profile management, supporting a consistent and governed approach to innovation.
• Led a global program to optimize SAP PLM data management across marketing, procurement, R&D, and commercial functions, improving SKU lifecycle data and PMO resource allocation. This transformation enabled more.

Birmingham, England, United Kingdom

• Directed IT project planning, PMO setup, and delivery of a full-lifecycle SAP QM implementation to standardize supplier engagement, procurement, and external manufacturer systems. This transformation established Good.
• Developed comprehensive project portfolio tracks and established project management protocols, leading a team of six to drive SAP QM integration across 12 factories and supplier sites. This included business analysis.
• Engaged with cross-functional stakeholders to facilitate process design workshops, IT development, and data quality assurance, implementing robust master data governance and automated laboratory release protocols for.
• Established a strong governance model for supplier engagement and IT compliance, creating standardized GMP protocols and Q&FS IT integration to maintain high-quality standards and efficient warehouse automation.

Birmingham, England, United Kingdom

• Led and established a centralized team of six to drive supply chain optimization and develop robust inventory management and audit compliance processes across European distribution centers and 3PL suppliers. Overseeing.
• Managed a product recall for Cadbury in 2006, overseeing stock management and customer claims. Improved cash flow by reorganizing stock reconciliation with external insurers to meet year-end timelines.
• Restructured the supply chain by consolidating 12 distribution centers down to four, achieving substantial cost savings while enhancing inventory control, contract negotiation, and supplier performance management.
• Achieved 100% compliance with external auditors by implementing new SOX 404 internal controls, risk assessments, and process improvements across IT, finance, procurement, and WMS operations. This also strengthened the.
• Led E2E SAP ERP and WMS implementation across 12 distribution centers. Oversaw process design, data migration, master data setup, and user training for over 2,000 staff, ensuring successful system cutover with.

London Area, United Kingdom

• Oversaw end-to-end business management operations and led a team of 12 to drive financial management, people management, IT oversight, SAP ERP systems, master data, customer service, and administration for a.
• Recovered $350K in stock losses in 2003 by implementing enhanced inventory management processes, optimizing stock accuracy, and improving traceability across operations.
• Reduced temporary labor costs by 15% in 2004 through organizational restructuring, implementing tailored job descriptions, and launching a targeted skills training program, which enhanced personnel capabilities and.

London, United Kingdom

• Led a team of five to oversee daily operations, streamline processes, and enhance customer service, procurement, load planning, and transport scheduling across UK distribution sites. Managed data analytics, KPI.
• Improved order fulfilment to 99.7% and exceeded service level targets by 4% by implementing centralized service reporting and OKRs. Leveraged SAP BW/EIS data to establish a unified data portal, achieving new company.

London Area, United Kingdom

As an independent consultant, provided short-term, project-focused support in operations management, process improvement, and customer analysis for clients in financial services and local council sectors. Delivered actionable insights and optimizations tailored to client needs in diverse operational settings, contributing to efficient workflows and.

London, United Kingdom

Completed a fast-track leadership program at Arla Foods, advancing through roles in finance, customer service, and supply chain management. Initially responsible for accounts receivables, then promoted to manage key grocer accounts, before moving into a senior operations management role at the London depot. Led warehouse and transport operations, managed.

Master Of Business Administration (Mba), Mba, Pass Merit. Graduation September 2017

Certificate In Personnel Practice - Assoc Cipd, Human Resources Management And Services, Pass - Assoc Cipd Membership