Zoe Kelly Email & Phone Number

United Kingdom

London, England, United Kingdom

• Line managed a growing team of Data Engineers and Tableau Developers, from Junior level up to Senior level, including training, managing priorities and managing team conflicts
• Led and project managed the Data Operations work stream for multiple company-wide projects including feeding in deliverables, milestones and deadlines
• Managed multiple JIRA Kanban boards with responsibility for effective prioritisation and workload distribution across the team
• Key point of contact for external clients on reporting projects including requirements gathering, testing, change requests and training
• Responsible for the timely and accurate delivery of all Internal and External reporting and dashboarding, including internal MI with KPI’s for key business decisions Technical Projects & Achievements
• Integral part of project team to redesign entire platform from legacy technology stack to cloud based scalable software

London, United Kingdom

• Responsible for campaign operational tasks across the team including running campaign segmentation and selections, and the creation and upload of files from the SQL server to the email marketing platform
• Acted as Social Committee Chairperson, leading the Social Committee team to organise events including the Christmas Party and Away Day, and managing the Committee budgets
• Responsible for the build and change requests of 3 data warehouses for use by the Data Operations team and Insight team, including ingesting files containing millions of rows

London, United Kingdom

• Develop and maintain SSIS packages to automate business processes
• Develop and maintain the suite of SSRS reports to assist with QA of processes and to automate the extraction and presentation of data
• Support the management of the campaign lifecycle, from brief creation to execution and reporting

Sevenoaks, Kent, United Kingdom

• Created and further improved an Outlook 2010 add-in which populated email templates with case information from the database by entering the case number only in order to send emails with attachments to clients with ease
• Created SSRS reports for the fee earners in order to see their monthly billing figures and billed hours and incorporated these in to the live system
• Assisted with an upgrade of the Inprotech system, including testing, implementation and backups/restores
• Served as first point of call for all letter template queries, including editing bookmarks and VBA code to pull information through from the database
• Provided new members of staff with knowledge of best practices, business processes and system training
• Created and implemented the secretarial system test which users had to pass before being provided with elevated permissions

London, United Kingdom

• Automated the physical file creation by taking information from the database and inserting in to a file cover document
• Added new functionality to the live system to copy over case data to the European Patent Office form to avoid manual duplicate entry
• Created a suite of SSRS reports to assist with quality checking and data validation
• Assisted with developing the live system
• Developed SQL scripts to extract data on an ad-hoc basis

Welwyn Garden City, Hertfordshire, United Kingdom

Bachelor Of Science (Bsc), Information Technology

Activities and Societies: Student RepModules studied included material on technology standards and methodologies, software creation and.

Education record

A Levels in Information Technology, Business Studies and Chemistry. 12 GCSE's including ICT (A), English (B) and Maths (B)