Malaysia Region Purchasing – Vendor Management, Ingram Micro Inc.- Reviews Purchase Requisition (PR) with regards to pricing, discounts and Minimum Order Quantity (MOQ)/ Minimum Order Value (MOV), and prepares Purchase Order (PO) in SAP- Manages PO approval process, and transmits approved PO thru SAP EDI, email or portal to the following Vendors – Hewlett Packard (HP) such as HP Supplies, HP Consumables, HP Printer, HP Consumer, HP Online Store, HP Commercial, HP POS and HP Carepack, Symantec, Veritas, Cisco, Canon, Logitech, Intel, and Seagate- Handles Return To Vendor (RTV) on Hewlett Packard (HP), Csico, Seagate, Juniper, Kingston and Logitech (Harware); And Return Materials Authority (RMA) for Symantec and Veritas (Licenses/ Software)- Tracks order acknowledgement to ensure that the PO has been received and processed by Vendor- Work closely with Product Managers to ensure that the orders will be delivered according to customer’s requirement- Updates the ETA in SAP, and ensure that the orders will be delivered according to Requested Delivery Date (RDD) by communicating with Vendor - Performs Virtual Good Receipt (VGR) on licensing to bill customers

- Responsible for maintaining agents' productivity and to ensure that agents are being utilized properly. - Responsible in sending accurate reports/deliverables that are relevant to the program.- Responsible for Sending Interval & AP reports and EOD Reports to Programs in a timely manner. - Real-Time monitoring – calls, queue, agent’s daily attendance, plotted schedules and other offline activities – coaching, training, meeting, huddles, breaks and lunch.- Provide updates and reports regarding unplanned outages to both operations and client.- Do real-time change on agents’ schedules using eWFM tool when needed. - Inform and update Team Leader/ Manager of their agents’ current activities when seen deviating the program. - Plan offline activities when staffing condition allows, or forecast enough surpluses for the coming intervals. VTO applies too depends on staffing availability.

Airline Ticketing and Reservation