Zoe Brian Email & Phone Number

Chicago, Il, Us

Conducted digital role-plays for adult volunteer trainees to reinforce counseling skills.Provided trainees with ongoing, concise, and constructive written feedback on their application of counseling skills. Supported cohorts of adult volunteer trainees through their training journey; responding to inquiries and addressing concerns. Monitored trainee performance goals and overall progress throughout training. Assessed trainee growth and application of counseling skills.Led live workshops focused on building counselor skillsFacilitated training sessions to staff regarding policies and procedures conducted within the Internal Training team.Developed resources to increase team efficiency, standardize onboarding, and enhance team culture.Spearheaded focus groups, team meetings, and special projects.Skills: Humanity Employee Scheduling · Litmos · Okta Single Sign-On · Asana · Salesforce.com · Team Leadership · Training

Remote

Managed a team of 5-18 volunteers per shiftProvided emotional and technical support Role-played call scenariosTalent scouted and developed relationships with volunteers

Remote

Had conversations with over 150 voters to discuss the Presidential and Senate elections and find common ground via story sharingFacilitated practice sessionsAssisted with script development for canvass calls

Overland Park, Kansas

Provided first-rate customer service by taking orders, running the drive-thru, making drinks, and creating a welcoming atmosphere. Assisted in curating social media presence by writing posts, taking pictures, and updating infoCrafted seasonal drink specialsCreated chalk board art to highlight specials (photos available on request)

Amherst, Massachusetts

Instituted community building within team of 14 Planned weekly and monthly events focused on strengthening relationships within organizationExamined the role of community as a tool within resistance movements

North Kansas City, Missouri

Welcomed and seated guests with a smileManaged house phone, directed and screened calls, handled creation, confirmation, and cancellations of all reservations via OpenTableCoordinated with servers to ensure smooth workflow

Overland Park, Kansas

Authored and designed one-pagers on Smart Justice Prison Reform and Voting RightsCompiled Smart Justice Prison Reform reportAssisted in execution of first state-wide conference for members of the ACLU of KansasGathered and contacted a list of community organizations for future partnership

Northampton, Ma

Handled purchases Greeted patronsAnswered and directed phone callsAnswered inquiriesTook and delivered memosFiled paperwork and organized space

Grandview, Missouri

Job-shadowed Canine Behavior Modification Specialist by observing behavior evaluations, assisting with house-calls, designing weekly enrichment projects, reading relevant texts on animal behavior, and working with animals in need of behavior modification.

Bachelor Of Arts (Ba), Biology/Biological Sciences, General

Activities and Societies: Elections and Appointment Committee Chair, Student Senate, Divest Smith College, House Council

Master Of Science - Ms, Equality Studies