Zoe Mageean Email & Phone Number

Leeds, England, United Kingdom

United Kingdom

Leeds, United Kingdom

I specialised in dealing with client and linguist feedback, concerns and complaints to ensure a happy resolution for all parties. I used this information to create reports and improve processes.I dealt with both minor and major incidents liasing with internal teams, legal and financial specialists and higher management.I created and implemented new processes to ensure the smooth running of the Interpreting Quality Assurance team and assisted in creating training procedures for other members of staff to effectively handle complaints.I offered guidance to linguists to ensure they were providing the highest standards of service our clients expected.

I dealt with client, linguist and internal complaints to ensure satisfactory resolution for all parties, and used this information to create reports and improve services.

I assisted in ensuring the smooth running of the Telephone Interpreting department, including invoicing, scheduling and technical issues.

I was the first point of contact for clients requiring Telephone Interpreting and for linguists with queries.

Aat Level 3 - Diploma In Accounting

Professional Ethics Accounts Preparation Final Accounts for Sole Traders and Partnerships Costs and Revenues Indirect Tax Spreadsheets.

Aat Level 2 Certificate In Accounting, Competent

Processing Bookkeeping Transactions Control Accounts, Journals, and the Banking System Basic Costing Computerised Accounting Working.

Level 2 Certificate In Equality & Diversity

Level 2 Certificate In Business & Administration

As Level, 4 As Levels

Gcse'S, 11 Gcse'S A*-C, A*-C

English Language, English Literature, Maths, Biology, Chemistry, Physics, Double Health & Social Care, Music, I.T., Religious Education