Zoe Donley Email & Phone Number

• Delivered Service Excellence through calls, emails, live chat and mail• Assisted fans purchasing tickets using ProVenue Software• Utilized ProVenue and CRM to manage ticket purchases and track productivity• Maintained Rain-out ticketing policies and processed exchange requests• Assisted in processing 9+ Ticket Requests and Mail & Will Call Requests• Supported beyond daily Fan Services tasks to support 50 accounts in Season Service• Managed In-Kind Donations and Community Ticket requests in collaboration with Community Impact• Upheld Lost & Found Policy• Managed fan feedback through the live chat platform Satisfi• Updated daily game-day information on Satisfi• Acted as liaison of Box Office to assist fans• Eased fan concerns of Ballpark Policies, the parking garage and game-day procedures• Assisted fans face to face on game-days with any Ballpark app issues preventing them to gain entry into the ballpark• Assisted in new hire training for seasonal and fellow teammates• Assisted in updating QR Guide for teammate use

• Provide friendly, timely checkout• Led the floor when manager would step away• Assisted with Inventory Management and Loss Prevention• Oversaw store capacity• Assisted customers with product questions and concerns• Maintained store cleanliness

Orlando, Florida

Developed a brand storytelling presentation by using brand identifiers, such as archetype, personal logo, colors, fonts.Created a marketing research project proposal for the Charleston RiverDogs that identifies a strategic need, gathers secondary information and outlines a process for gathering additional information. Also, created a sponsor pitch presentation that mined fan data to connect with a potential sponsor and highlight data visualization skills. Created a website redesign proposal for 1-800-Charity Cars. Conducted detailed analysis of current and older versions of their website and reviewed industry trends. Developed a mood board, information architecture report, and a low fidelity wireframe showing suggested layout and content.Created a public-relations campaign supporting fan awareness for the Cleveland Indians. Extensively researched the information compiled to determine specific, measurable business goal(s) that had the potential to advance the business. Elements included Target Audiences, Messaging, PR Tools, Tactics & Spokespeople.Created an event for the Cleveland Indians Organization in which I identified key components and planning for the event’s first year.Constructed a strategic plan for the Cleveland Indians Organization and developed a sports business initiative.Created project to add value to the stakeholders. Outlined project’s objectives, overview, budgeting, event planning, timeline, and criteria for evaluation.

Akron, Ohio, United States

• Engaged with fans to gain participants for On-Field Promotions• Oversaw first pitch participants and got them to their location on the field in a timelymanner• Managed Mascots game-day schedule and ensured they made it around the ballpark and to their Private Suite visits• Communicated with teammates throughout the game to ensure schedule was running according to plan