Zoe Donley Email & Phone Number

• Delivered Service Excellence through calls, emails, live chat and mail
• Assisted fans purchasing tickets using ProVenue Software
• Utilized ProVenue and CRM to manage ticket purchases and track productivity
• Maintained Rain-out ticketing policies and processed exchange requests
• Assisted in processing 9+ Ticket Requests and Mail & Will Call Requests
• Supported beyond daily Fan Services tasks to support 50 accounts in Season Service

• Provide friendly, timely checkout
• Led the floor when manager would step away
• Assisted with Inventory Management and Loss Prevention
• Oversaw store capacity
• Assisted customers with product questions and concerns
• Maintained store cleanliness

Orlando, Florida

Developed a brand storytelling presentation by using brand identifiers, such as archetype, personal logo, colors, fonts.Created a marketing research project proposal for the Charleston RiverDogs that identifies a strategic need, gathers secondary information and outlines a process for gathering additional information. Also, created a sponsor pitch.

Akron, Ohio, United States

• Engaged with fans to gain participants for On-Field Promotions
• Oversaw first pitch participants and got them to their location on the field in a timelymanner
• Managed Mascots game-day schedule and ensured they made it around the ballpark and to their Private Suite visits
• Communicated with teammates throughout the game to ensure schedule was running according to plan