Zoe Dowling, Ph.D.
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Zoe Dowling, Ph.D. Email & Phone Number

Director, Global Customer Experience at Microsoft
Location: Edinburgh, Scotland, United Kingdom 12 work roles 4 schools
2 work emails found @focusvision.com 1 phone found area 323 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email z****@focusvision.com
Direct phone (323) ***-****
LinkedIn Profile matched
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Current company
Microsoft
Role
Director, Global Customer Experience
Location
Edinburgh, Scotland, United Kingdom
Company size
231118 employees

Who is Zoe Dowling, Ph.D.? Overview

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Zoe Dowling, Ph.D. is listed as Director, Global Customer Experience at Microsoft, a company with 231118 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at focusvision.com, phone signal with area code 323, and a matched LinkedIn profile for Zoe Dowling, Ph.D..

Zoe Dowling, Ph.D. previously worked as Mentor at Women In Research (Wire) and Member Board Of Directors at Market Research Institute International (Mrii). Zoe Dowling, Ph.D. holds Doctor Of Philosophy - Phd, Sociology from University Of Surrey.

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*@focusvision.com
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Profile bio

About Zoe Dowling, Ph.D.

I take customer insights and create actionable strategies.My passion for research, technology, and culture is underpinned in academic roots and carried through roles in consumer insights, internal innovation, and B2B solutions and content marketing. In each of these capacities, I've applied thought-leadership and creative problem-solving combined with a collaborative results-driven approach. I'm a regular speaker at industry conferences, a workshop leader, and webinar presenter on a number of different topics relating to customer experience, marketing, new technologies, and storytelling.Skills: customer experience, customer insights, strategy, qualitative research (online and traditional), quantitative research, thought-leadership, communication, B2B, B2C, creative thinking, people leadership

Listed skills include Customer Insight, Qualitative Research, Market Research, Focus Groups, and 30 others.

Current workplace

Zoe Dowling, Ph.D.'s current company

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Microsoft
Microsoft
Director, Global Customer Experience
Edinburgh, GB
Website
microsoft.com
Employees
231118
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12 roles · 27 years

Zoe Dowling, Ph.D. work experience

A career timeline built from the work history available for this profile.

Director, Global Customer Experience

Microsoft

Edinburgh, GB

Svp Research, Marketing

Focusvision

New York, NY, US

- Senior leader within the global marketing team, reported to the CMO, worked across departments to develop holistic solution messaging that create unique value for customers- Brand owner and storyteller, head of content strategy and creation (including managing the creative process), and brand evangelist- Consulted with various internal teams on the.

2018 - 2021 ~3 yrs

Lead Research Strategist, Marketing

Focusvision

New York, NY, US

- Interim head of marketing (2017-2018)- Brand representative through industry speaking engagements and educational opportunities- Consulted with various internal teams on the research applications of our products, from product development teams and future innovations to supporting the Sales teams and answering client research-related questions

2016 - 2018 ~2 yrs

Svp Global Mobile Capability Leader

Kantar Consulting

London, GB

- Thought-leader on Web and Mobile within the digital world and what this means for brands, marketers and researchers alike- Principal Cultural Traction™ consultant- Leader in Kantar-wide initiatives, including furthering approaches to mobile research within various global markets and exploring new technologies for qualitative research.- Identification and.

2015 - 2016 ~1 yr

Vp R&D & Offer Innovation

Kantar Consulting

London, GB

- Central figure on R&D & Offer Innovation initiatives, owning all aspects to ensure smooth running and on-time completion. - Key member in the development of Cultural Traction™, and led the execution of a 10 country, 60,000-respondent survey from conception and fielding through report writing, website creation and PR efforts.- In-house expert on Web and.

2009 - 2015 ~6 yrs

Senior Project Director

Kantar Consulting

London, GB

- Advertising communications testing for several iconic brands, including Nissan, Infiniti, Choice Hotels, and Olive Garden.- Led the 10-person Kantar team tasked with improving respondent engagement within Web surveys by developing and testing a new global template, interactive survey tools as well as usability and questionnaire design best practice guides.

2007 - 2009 ~2 yrs

Overseas Research Fellow, Establishment Survey Methods Staff

U.S. Census Bureau

Washington, DC, US

- Usability researcher for two economic surveys being migrated to Web data collection.- Provided multiple recommendations regarding the functionality and design of the Census Bureau's web data collection application.

2005 - 2005

Associate Lecturer, Dept Of Sociology

University Of Surrey

Guildford, Surrey, GB

- Developed and delivered interactive lessons on research methods to multiple classes at undergraduate level. - Provided one-on-one coaching and mentoring. Responsible for grading assignments.- Delivered software training to adult learners for qualitative data analysis package, Atlas.Ti.

2002 - 2005 ~3 yrs

Research Assistant, Dept Of Applied Psychosocial Sciences

City University, London

London, GB

- Supported project development, proposal writing, and literature reviews. - Provided consultation on questionnaire design as well as data capturing and preliminary statistical analysis within SPSS for collaborative project with a prominent London hospital.

2001 - 2002 ~1 yr

Research Assistant, Centre For Research On Science & Technology

University Of Stellenbosch

Stellenbosch, ZA

- Research Assistant and coordinator for South African National Research Foundation (NRF) funded inititive into research performance indicators for higher education research. - Research Assistant for Public Opinion of Science research on the Mbeki-HIV/AIDS media discourse.

1999 - 2001 ~2 yrs
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at microsoft.com. View company contacts for 231118 employees →

ES Esther Sepulveda Esther Sepulveda Colleague at Microsoft Lawrenceville, Georgia, United States, United States View → JB James Braithwaite James Braithwaite Colleague at Microsoft United States, United States View → AE Amr Ehab Amr Ehab Colleague at Microsoft Egypt, Egypt View → TC Travis Croft, Crl Travis Croft, Crl Colleague at Microsoft Sterling, Virginia, United States, United States View → EC Eric Churchill Eric Churchill Colleague at Microsoft Redmond, Washington, United States, United States View → TR Tina Rellsve Tina Rellsve Colleague at Microsoft Oslo, Oslo, Norway, Norway View → KF Kyara Felder Kyara Felder Colleague at Microsoft Jacksonville, Florida, United States, United States View → JJ Jona Jacobs Jona Jacobs Colleague at Microsoft Medicine Hat, Alberta, Canada, Canada View → XC Ximena Charles Ximena Charles Colleague at Microsoft San Nicolás De Los Garza, Nuevo León, Mexico, Mexico View → SP Saritha Prasad Vrittamani Saritha Prasad Vrittamani Colleague at Microsoft United States, United States View →
4 education records

Zoe Dowling, Ph.D. education

Doctor Of Philosophy - Phd, Sociology

University Of Surrey

Mphil (Cum Laude), Social Research Methodology

Stellenbosch University

Ba (Hons), Sociology/Social Policy

University Of Stirling

Doctoral Summer Program, Internet Studies

University Of Oxford
FAQ

Frequently asked questions about Zoe Dowling, Ph.D.

Quick answers generated from the profile data available on this page.

What company does Zoe Dowling, Ph.D. work for?

Zoe Dowling, Ph.D. works for Microsoft.

What is Zoe Dowling, Ph.D.'s role at Microsoft?

Zoe Dowling, Ph.D. is listed as Director, Global Customer Experience at Microsoft.

What is Zoe Dowling, Ph.D.'s email address?

AeroLeads has found 2 work email signals at @focusvision.com for Zoe Dowling, Ph.D. at Microsoft.

What is Zoe Dowling, Ph.D.'s phone number?

AeroLeads has found 1 phone signal(s) with area code 323 for Zoe Dowling, Ph.D. at Microsoft.

Where is Zoe Dowling, Ph.D. based?

Zoe Dowling, Ph.D. is based in Edinburgh, Scotland, United Kingdom while working with Microsoft.

What companies has Zoe Dowling, Ph.D. worked for?

Zoe Dowling, Ph.D. has worked for Microsoft, Women In Research (Wire), Market Research Institute International (Mrii), Focusvision, and Kantar Consulting.

Who are Zoe Dowling, Ph.D.'s colleagues at Microsoft?

Zoe Dowling, Ph.D.'s colleagues at Microsoft include Esther Sepulveda, James Braithwaite, Amr Ehab, Travis Croft, Crl, and Eric Churchill.

How can I contact Zoe Dowling, Ph.D.?

You can use AeroLeads to view verified contact signals for Zoe Dowling, Ph.D. at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Zoe Dowling, Ph.D. attend?

Zoe Dowling, Ph.D. holds Doctor Of Philosophy - Phd, Sociology from University Of Surrey.

What skills is Zoe Dowling, Ph.D. known for?

Zoe Dowling, Ph.D. is listed with skills including Customer Insight, Qualitative Research, Market Research, Focus Groups, Consumer Behaviour, Research Design, Online Research, and Questionnaire Design.

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