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Zoë Duflou is listed as Service Designer bij Peel at Peel, a with 6 employees, based in Mortsel, Flemish Region, Belgium. AeroLeads shows a matched LinkedIn profile for Zoë Duflou.
Zoë Duflou previously worked as Service Designer at Peel and Senior Consultant at Threon - Value Through Projects. Zoë Duflou holds Design Thinking Facilitation Certification, Service Design / Design Thinking, Certification Of Competence from Designthinkers Academy South Africa.
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My +10 years in consultancy has brought me to the intersection of Service Design and Process Design. I focus on answering two questions:How to create experiences that matter? And How to implement the right processes to support superb customer experience? No boring meetings | workshop facilitation | service design thinking & doing | process management | customer experience design | user centered solution building | process improvement | lean | cappuccino-holic | process modelling | trainer | dedicated mom of 2 | creative thinker | continious improvement Specialities: - Business consultancy - Customer experience - Service design - Facilitation- Service innovation- Project Management- Business Process Management, modelling, design, improvement- Training and coachingWant to meet up for a virtual coffee? Direct access to my calendar: https://calendly.com/zoeduflou
Listed skills include Business Process, Business Process Design, Business Process Management, Management Consulting, and 29 others.
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Antwerpen, Vlaanderen, België
Peel is a service design agency. We help organizations improve and innovate their services by identifying true opportunities and designing human-centered solutions. So let us peel the banana together, and go from “now” to “wow”!My assignments mainly focus on: - Service Design - Project Management - Process optimization and management- Future thinking
Threon Acquired BeAlignedThreon is a company focussing on organizational project management, delivering training, consultancy services & products to develop, implement and support uniform processes in project, program and portfolio management. Recently Threon acquired BeAligned. This acquisition supports Threon's vision to guide its clients through transformations, from strategy to working solutions.My consultancy assignments (at SME, governmental environment, banking, education, etc) mainly focus on: - Process management- Service Design - Process reengineering- Providing trainings - Coaching- Customer experience design
Gent En Omgeving, België
In February 2017 Threon acquired BeAligned. BeAligned makes your strategy happen. BeAligned improves the company results of its clients, increases growth, using excellent empathic ways to get there.Service Design Business process managementCustomer experience managementConsultancyTraining & coaching
Antwerp Area / Waasland Area / Saint Tropez Area
Internship: Market survey: Is there a market for Iconorm (innovative building product) in the UK? Period: February 2008 - June 2008 Sector: Building Materials & EquipmentResult: Successfully performed the market survey, performed cold calling with a success ratio of 70%Internship: Product launch: launch of 3 productsPeriod: August 2007 - October 2007Sector: FMCGResult: launch of printing service & 2 new beverages in the Saint Tropez area Internship: Management Consultant: Implementation of new working methodsPeriod: September 2006 - February 2007Sector: Transport Result: implemented new facturation system, back office organisation, optimization of the communication between drivers and backoffice
Antwerp Area, Belgium
Student job: Every saturday & extra during busy periods/school holidays: Role: Customer service agent at the Antwerp (Wilrijk) IKEA store
Antwerp Area, Belgium
Internship: Teacher @ SIHA (Stedelijk instituut voor handel en ambachten)Period: September 2003 - September 2005 Hours: 150 hoursGrade: 1st, 2nd & 3rd Courses: economics, commerce, typewriting, geographyInternship: Teacher @ KASO (Katholiek Secundair Onderwijs Mortsel)Period: January 2003 - June 2003Hours: 50 hoursGrade: 1st and 2nd gradeCourses: economics, commerce, IT, typewriting, geographics
Other employees you can reach at peel.nu. View company contacts for 6 employees →
Ben Gabriel
Colleague at PeelCity Of Johannesburg, Gauteng, South Africa
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TA
Tanya Arteaga
Colleague at PeelCambridge, Ontario, Canada
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JM
J Moop
Colleague at PeelHaldimand County, Ontario, Canada
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Wim Putzeys
Colleague at PeelAntwerp Metropolitan Area, Belgium
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Sophie Cev
Colleague at PeelToronto, Ontario, Canada
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'' Facilitation is key in running successful Design Thinking workshop sessions, which usually bring together people from diverse.
Activities and Societies: A week long course on Service Design given by Marc Stickdorn, Adam Lawrence and Markus Edgar Hormeß
BPM; frameworks, skills, evolution Pragmatic, practical approach on BPM BPM driven by business not by IT
PRINCE2 (PRojects IN Controlled Environments) is a process-based method for effective project management. PRINCE2 is a de facto standard.
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands.
Activities and Societies: marketing for student club 'LEXS' www.lexs.be International Entrepreneurship ION! is an entrepreneurial.
Quick answers generated from the profile data available on this page.
Zoë Duflou works for Peel.
Zoë Duflou is listed as Service Designer bij Peel at Peel.
Zoë Duflou is based in Mortsel, Flemish Region, Belgium while working with Peel.
Zoë Duflou has worked for Peel, Threon - Value Through Projects, Bealigned, Bachelor International Enterpreneurship, and Ikea.
Zoë Duflou's colleagues at Peel include Ben Gabriel, Tanya Arteaga, J Moop, Wim Putzeys, and Sophie Cev.
You can use AeroLeads to view verified contact signals for Zoë Duflou at Peel, including work email, phone, and LinkedIn data when available.
Zoë Duflou holds Design Thinking Facilitation Certification, Service Design / Design Thinking, Certification Of Competence from Designthinkers Academy South Africa.
Zoë Duflou is listed with skills including Business Process, Business Process Design, Business Process Management, Management Consulting, Strategy, Process Modeling, Consulting, and It Service Management.
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