Zoë Duflou personal email
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My +10 years in consultancy has brought me to the intersection of Service Design and Process Design. I focus on answering two questions:How to create experiences that matter? And How to implement the right processes to support superb customer experience? No boring meetings | workshop facilitation | service design thinking & doing | process management | customer experience design | user centered solution building | process improvement | lean | cappuccino-holic | process modelling | trainer | dedicated mom of 2 | creative thinker | continious improvement Specialities: - Business consultancy - Customer experience - Service design - Facilitation- Service innovation- Project Management- Business Process Management, modelling, design, improvement- Training and coachingWant to meet up for a virtual coffee? Direct access to my calendar: https://calendly.com/zoeduflou
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Service DesignerPeel Oct 2018 - PresentAntwerpen, Vlaanderen, BelgiëPeel is a service design agency. We help organizations improve and innovate their services by identifying true opportunities and designing human-centered solutions. So let us peel the banana together, and go from “now” to “wow”!My assignments mainly focus on: - Service Design - Project Management - Process optimization and management- Future thinking -
Senior ConsultantThreon - Value Through Projects Feb 2017 - Sep 2018Threon Acquired BeAlignedThreon is a company focussing on organizational project management, delivering training, consultancy services & products to develop, implement and support uniform processes in project, program and portfolio management. Recently Threon acquired BeAligned. This acquisition supports Threon's vision to guide its clients through transformations, from strategy to working solutions.My consultancy assignments (at SME, governmental environment, banking, education, etc) mainly focus on: - Process management- Service Design - Process reengineering- Providing trainings - Coaching- Customer experience design
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Bpm ConsultantBealigned Sep 2008 - Feb 2017Gent En Omgeving, BelgiëIn February 2017 Threon acquired BeAligned. BeAligned makes your strategy happen. BeAligned improves the company results of its clients, increases growth, using excellent empathic ways to get there.Service Design Business process managementCustomer experience managementConsultancyTraining & coaching -
3 Business InternshipsBachelor International Enterpreneurship Sep 2006 - Nov 2008Antwerp Area / Waasland Area / Saint Tropez AreaInternship: Market survey: Is there a market for Iconorm (innovative building product) in the UK? Period: February 2008 - June 2008 Sector: Building Materials & EquipmentResult: Successfully performed the market survey, performed cold calling with a success ratio of 70%Internship: Product launch: launch of 3 productsPeriod: August 2007 - October 2007Sector: FMCGResult: launch of printing service & 2 new beverages in the Saint Tropez area Internship: Management Consultant: Implementation of new working methodsPeriod: September 2006 - February 2007Sector: Transport Result: implemented new facturation system, back office organisation, optimization of the communication between drivers and backoffice
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Student Job: Customer Service AgentIkea 2003 - 2007Antwerp Area, BelgiumStudent job: Every saturday & extra during busy periods/school holidays: Role: Customer service agent at the Antwerp (Wilrijk) IKEA store -
2 Teacher InternshipsSiha (Stedelijk Instituut Voor Handel & Ambachten) Antwerp & Kaso Mortsel Sep 2003 - Sep 2005Antwerp Area, BelgiumInternship: Teacher @ SIHA (Stedelijk instituut voor handel en ambachten)Period: September 2003 - September 2005 Hours: 150 hoursGrade: 1st, 2nd & 3rd Courses: economics, commerce, typewriting, geographyInternship: Teacher @ KASO (Katholiek Secundair Onderwijs Mortsel)Period: January 2003 - June 2003Hours: 50 hoursGrade: 1st and 2nd gradeCourses: economics, commerce, IT, typewriting, geographics
Zoë Duflou Skills
Zoë Duflou Education Details
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Certification Of Competence -
Designthinkers AcademyService Design -
AmeliorCertification
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Prince2 Foundation CertificatePrince2 Best Practice For Project Management
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Itil V3 Foundation CertificateItil V3
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Bachelor International EntrepreneurshipInternational Entrepreneurship
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Bachelor Teachers Degree Economics & Office AutomatisationEconomics & Office Automatisation
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Secondary EducationAccountancy - Informatics
Frequently Asked Questions about Zoë Duflou
What company does Zoë Duflou work for?
Zoë Duflou works for Peel
What is Zoë Duflou's role at the current company?
Zoë Duflou's current role is Service Designer bij Peel.
What is Zoë Duflou's email address?
Zoë Duflou's email address is zd****@****ail.com
What schools did Zoë Duflou attend?
Zoë Duflou attended Designthinkers Academy South Africa, Designthinkers Academy, Srm, Amelior, Prince2 Foundation Certificate, Itil V3 Foundation Certificate, Bachelor International Entrepreneurship, Bachelor Teachers Degree Economics & Office Automatisation, Secondary Education.
What are some of Zoë Duflou's interests?
Zoë Duflou has interest in Samhällsservice, Cars, Dancing, Personal Development, Training, Mindmapping.
What skills is Zoë Duflou known for?
Zoë Duflou has skills like Business Process, Business Process Design, Business Process Management, Management Consulting, Strategy, Process Modeling, Consulting, It Service Management, Prince2, Outsourcing, Consultants, Consultancy.
Who are Zoë Duflou's colleagues?
Zoë Duflou's colleagues are Tanya Arteaga, J Moop, Ben Gabriel, Sophie Cev, Wim Putzeys.
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