Zoe Lindquist Email & Phone Number

Specializing in Training and Trust & Safety

Los Angeles, California

Venice, California

Los Angeles, Ca

In this position, I was responsible for driving Lyft's local marketing and operations activities in Los Angeles, including onboarding and providing support for drivers. I executed grassroots marketing initiatives that build the Lyft brand in Los Angeles, and helped Lyft acquire new passengers. My responsibilities included the following:- Plan and carry out driver marketing and recruiting initiatives- Organize driver events and community engagement- Analyze data for performance gaps and opportunities for improvement- Contribute to local blog content- Advise drivers through the onboarding process via in person, phone, and email communication- Organize onboarding events for Lyft drivers- Create lesson plans and educate drivers one-on-one and in groups

San Francisco Bay Area

As a part of the Escalations Team at Lyft, I was responsible for taking care of our customers after their questions or concerns were escalated to our team. I was there to turn their entire experience around, focus on customer delight by going above and beyond, and confirm their positive experience with Lyft. My duties included the following:- Provide excellent customer service for Lyft users through personal and friendly experiences- Work quickly and efficiently in order to provide timely support to Lyft drivers and passengers- Assist with troubleshooting user problems with the Lyft app, and assist with app navigation in general- Review escalated cases and assist accordingly- Document all contacts and actions taken in a CRM system- Make recommendations for bug fixes and feature requests expressed by our community- Act as a community advocate for Lyft at all times

San Francisco Bay Area

- Consistently provide exceptional customer service to Postmates users- Address customer complaints and questions by answering phone calls, responding to e-mails and managing support tickets- Troubleshoot order errors with restaurants and merchants- Monitor activity on the platform and make adjustments to ongoing jobs as needed to optimize efficiency- Correspond directly with couriers throughout their jobs to ensure accuracy and timeliness- Serve as the voice of Postmates in my city

Palo Alto, California

Customer Experience-Meet or exceed personal sales goal in order to help store achieve its goal-Expand and organize client base through social media outreach and networking, sales generation, and customer follow-up-Keep up with current fashion trends and communicate to team and customer-Personify the company aesthetic-Understand programs such as point of sale and MPOSLeadership-Be a store leader in customer service, product knowledge, and outfitting-Mentor stylists on the customer experience-Understand and express the Free People lifestyle-Communicate customer feedback

San Francisco Bay Area

Freelance social media consulting for various clients ranging from business to personal use. -Contribute to development and execution of brand-specific social media strategy leveraging existing and emerging social media platforms-Conceptualize, design, create and manage content and social media campaigns-Implement strategies for engaging and growing clients' followers on social media channels-Seek out and maintain new networks, partnerships, affiliations, and recognition opportunities-Act as social networking mentor for clients