Zoë Watson Email & Phone Number

Austin, TX, US

Position ended due to COVID-19. - Sorted all mail and entered information pertaining to any Service of Processes received for pertaining clients. Promptly forwarded any SOPs to client and found methods to streamline the process in which clients received their appropriate documents.

Menlo Park, CA, US

Temporary Executive Legal Assistant for The John Ashcroft Law Firm (employment contract ended due to COVID-19 and uncertainty of firm's future after declaration of Federal Emergency)

• One of two paralegals who assisted three attorneys in probate, wills, estate and trust law, personal injury, administrative and employment law.
• Developed a new uniform method of filing around 50 electronic and physical personal injury client files
• Independently researched HIPAA laws and medical record requests to find language that allowed records to be received at a cheaperrate and in 50% less time

Irvine, CA, US

• Achieved the most 9 or 10 ratings out of entire team and thus named “Top Performer” for 7 out of 8 months in Onstar position with only one miss (survey rating below a 9 rating)
• Adhered to strict deadlines and monthly minimum guidelines every week

• Helped attorneys clear over a years worth of back-logged physical files and client documents as well as assist with closing over 10 backlogged client matters
• Facilitated the efficient opening of all new matters, with an average of +/- 7 every week for two attorneys concurrently to allow backlogged records to be cleared
• Prepared, submitted, and maintained attorneys time records and expense reimbursements meeting weekly deadline
• Edited and proof-read contracts/red-lined real property contracts

US

• Promoted to office manager and paralegal after beginning as a part-time legal assistant and remained only employee based in Austin and responsible for day to day handling of office matters when attorney moved to San.
• Took initiative to develop a standard client information spreadsheet, with facility information and contact list, and standardized medical and billing request and follow up procedure increasing efficiency of obtaining.
• Monitored daily procedures and whenever possible implemented use of innovative technology to develop efficient and quicker procedures

• Receptionist for a nationally recognized, high-stakes litigation firm with 15 attorneys with expertise in areas such as business and employment law. Four attorneys named in the "Best Lawyers in America" in 2017.
• Coordinated the schedule of the 15 attorneys, including making appointments with clients, meetings, depositions and taking note of dates the attorneys would be on vacation, out of town or staying home.
• Used Avaya switchboard to answer approximately 60 calls weekly, using judgment to either send to attorneys voicemail or take proper message with all necessary details of caller and reason for calling.
• Greeted all visitors to the firm, approximately 10 per week, to provide excellent customer service, getting their name, alerting attorneys to their arrival, and directing them where to go.
• Entered data from all attorneys' and paralegals' entries into the billing software by the deadline every two weeks to ensure approximately 150 invoices would be ready to send to clients.
• Sustained complete and total confidentiality in regards to all attorney-client information and matter information.

Bachelor'S Degree In Anthropology, Certificate In Native American And Indigenous Studies

Bachelor'S Completion Degree Program, Organization And Leadership Studies With Dual Masters Degree In Human Resources

Certificate, Paralegal Studies

Advanced Paralegal Specialty Certificate, Personal Injury Law