Zoë Lambrou Email & Phone Number

Pleasanton, California, Us

Helping companies to understand then take action to improve their customer and employee experiences. ► Portfolio Management - Looking after a portfolio of clients and team members (including project managers, technical leads and business analysts). Specialising in B2B, Healthcare, Retail & Financial Services clients (although have worked alongside 30+ companies across various industries). Collaborating with our commercial team in exploring goals, solutions and scope options.► Leading Global Large Scale Delivery Projects - Implementing operational experience feedback software for global enterprise clients. One example where I lead the global rollout to 45 countries for a large retailer. Client feedback: “We have never had such a seamless and smooth implementation at our company. It is a huge and complex roll out. Zoë and team have been brilliant - thank you!”► Relationship Management - After launch, moving into an ongoing relationship focus, understand top needs as they evolve, providing advisory consulting and roadmap recommendations. Working closely alongside our project, commercial, support, product and SME teams to continue to grow our relationships based ultimately on top needs. ► Team Coaching - providing guidance across our team, understanding their top strengths, opportunities and boosting them to take ownership of different areas. Facilitating innovation sessions to collaborate on new ideas that can help our clients and teams. ► Beyond Client Management - active contributor to wider organisation including as EMEA PMO rep, previously within extended architecture SOS team, transitions team and client stories team. ► Boosting Community - EMEA Ski Trip Organiser for 5 years (with a pandemic break in between), hosting sports days, charity quizzes, happy hours, scavenger hunts and more.

Brentford, Middlesex, Gb

Based within R&D IT, within Competitive Intelligence, Published Information and Business Development teams.Conducting ad-hoc research analysis and project management in a variety of projects and departments. Key projects/ activities included:► Ad-hoc competitive research for scientists. Benchmarking collaborations compared with other organisations► Global spend- contacting cost centres of R&D Pharma sites around the world and helping with analysis. ► Project management activities - rolling out a feedback platform used to assess sentiment ► Recruitment/ training others - Promoting the placement, interviewing and guiding new placement students, training employees visiting different sites around the UK on how to use software► Vaccines - working in our sister department of vaccines in Belgium during the summer. ► Representing GSK in events and attending networking sessions including in Parliament. ► Running communal and external events as a team - networking sessions and competitions.► Other projects include Big Data dashboards, internal social media research and other voice of the customer activities.

Nantwich, Cheshire, Gb

Support for finding quality candidates for various positions, developing knowledge on the recruitment process as well as both new and established industries CH were exploring. Summers of 2010 & 2011.

Bsc (Hons), Business Management And Computing

Education record