I manage all employee relations cases across a business area of circa 650 people, including disciplinary, capability, sickness absence, probation, resolution and mediation plus employment tribunals and settlements. I write and implement policy and procedure, ensuring that they are aligned with relevant legislation.I’m the I&W lead for mental wellbeing, including our network of mental health first aiders and I’m the safeguarding lead for all our people across the organisation. In 2020/1 I was the employee relations lead on our COVID people response. And in 2021 was one of our SMEs for absence and ER issues during implementation of Workday.• First point of contact for line managers on ER issues, providing advice and coaching them to find the right outcome in line with employment law and organisational policy• Guide hearing managers through the process, identifying potential areas of risk and coaching them towards robust outcomes and solutions, as a credible and trusted partner.• ER lead on the COVID people workstream, drafting policy and procedure, analysing management information to identify risks and solutions, advising the senior leadership team on approach enabling our people to remain at work whilst being supported during pandemic. And when returning to the office, supported on the associated people issues• Successfully partnering with all stakeholders to ensure their business areas run effectively and all employee relations issues are managed in a timely and robust way

Headed various teams of adjudicators to settle complaints against financial businesses; getting to the heart of the issues to resolve them whilst maintaining high quality and excellent customer experience. Responsible for achieving divisional business objectives, identifying trends, risks and ensuring work flow was managed – working with senior stakeholders to align divisional goals with strategic objectives. Conducted recruitment interviews and acted as hearing manager for employee relations issues including absence, conduct, capability and grievance.Co-chaired the mental wellbeing committee, leading the mental wellbeing network to deliver the strategic objectives around metal wellbeing in line with our diversity, inclusion and wellbeing strategy.

Leading operational delivery of the investment, banking and administration functions of civil courts throughout England and Wales during transition to a new service provider (NS&I) ensuring continued service for 145,000 clients with £4 billion of funds on deposit

Managed 60 staff to deliver branch operational performance against targets and within headcount during an organisation restructure following legislative change

Operational management of a newly formed division following a departmental restructure, delivering timely appeal system casework progression for clients, within legislative and budget constraints (£1 million/annum)

Operational delivery, management and administration roles focused upon delivering results in challenging client-facing environments.