- Built rapport with new and returning customers to promote the company's mission and values- Assisted training new hires on menu items, computer systems, and company standards- Collaborated and communicated with coworkers and managers to create a welcoming environment and optimize workflow with satisfactory customer service

- Assist in the development, review, and the finalization of procedural documents tosupport coordination and activation of FEMA Region 1 Regional Response CoordinationCenter (RRCC). This includes the development of a job aid related to ESF-13 PublicSafety and Security missions that may benefit staff operating in the RRCC.- Support the planning and execution of Regional Interagency Steering Committee (RISC)seminar to be scheduled in Fall 2024.- Assist in the planning and execution of Emergency Support Function (ESF) andRecovery Support Function (RSF) training to feature Inter-Agency RecoveryCoordination (IRC), ESF/RSF coordination overview, and IRC program implementation.

Working in the Benefits Office:- Assisting employees with signing up for benefits such as retirement plans, health insurance including medical, dental, and vision, life insurance, short and long term disability coverage, tuition remission options, and answering any other questions related to the benefits offered by the University- Providing benefits information to employees as required, including specific plan provisions and related University policies- Responding to daily email, phone, and in-person inquiries