Zoe Mountain Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

- Deliver empowering one on one and group training sessions to help owners of Apple products get the full benefits of OS X and iOS software - Help customers become confident learning independently through hands-off teaching techniques- Constantly learning on the fly and growing my technical knowledge. I recently became Final Cut Pro certified, and I am currently studying to become Logic Pro certified- Initiated bi-weekly group trainings for employees to attend, addressing areas of interest and opportunity within the team

Berkeley, California

-High-performing member of sales team, consistently receiving best service ratings from customers-Serve as a leader on the sales floor by regularly providing feedback to co-workers and managers; recognized with Feedback Fanatic award-Given Mentor responsibilities after 2.5 months on the job, including participation in hiring events, applicant evaluation, and new-hire training

- Selected for six-month role training fellow employees in-store and new hires in the East Bay market- Determined topics for weekly store-wide trainings based on areas of staff and sales underperformance; solely responsible for design and implementation of seven-month program- Increased employee self-satisfaction with training by over 50%- Adapted new-hire training for existing employees and delivered to 400+ employees market-wide- Recruited other Mentors and created opportunities for them to facilitate trainings- Designed and delivered training for two new Store Leaders and one Senior Manager

Thurgood Marshall Elementary School

- Planned and taught academic and dance lessons for 100 students from kindergarten to fifth grade, paying close attention to student progress and problems and communicating with parents- To encourage parent participation, directed two musical showcases where all 100 students performed for their families

New York, New York

- Coordinated a variety of learning programs for 300 students in an elementary school in Harlem- Served as a leader on a diverse team of young educators; directed the after-school program, cheerleading club, community service days, and in-school service projects; painted several murals

Documentary Filmmaking

High School Diploma

Education record