Learning & Development, Associate
Current• Direct report for all Mailroom Clerks. • Oversee all Mailroom Training through comprehensive hands-on sessions, preparing Mailroom Clerks to become proficient floaters and assistants. This includes conducting desk, phone, and scheduling drills, writing coverage, pitching material, effective interview skills, and more.• Provide on-going support and re-training for Assistants and floaters, as needed. • Act as the bridge between the Mailroom, HR, Operations, Accounting, and assistant desk opportunities. • Standardize and continuously improve Mailroom processes, seeking innovate ways to optimize efficiency and provide leadership opportunities to Clerks.• Work closely with HR Training, Operations, IT, Accounting, and the Partnership on miscellaneous long term projects. This includes compiling and managing policy guidelines for Verve's intranet site; training professional use of Microsoft Office Suite, Adobe Suite, inEntertainment, and AirTable; and a variety of new system/policy roll outs.