Learning & Development, Associate
Current- Direct report for all Mailroom Clerks.
- Oversee all Mailroom Training through comprehensive hands-on sessions, preparing Mailroom Clerks to become proficient floaters and assistants. This includes conducting desk, phone, and scheduling drills, writing.
- Provide on-going support and re-training for Assistants and floaters, as needed.
- Act as the bridge between the Mailroom, HR, Operations, Accounting, and assistant desk opportunities.
- Standardize and continuously improve Mailroom processes, seeking innovate ways to optimize efficiency and provide leadership opportunities to Clerks.
- Work closely with HR Training, Operations, IT, Accounting, and the Partnership on miscellaneous long term projects. This includes compiling and managing policy guidelines for Verve's intranet site; training.