Zoe Retallack Email & Phone Number

Adelaide, SA, AU

Adelaide, SA, AU

Contributor on the review and overhaul of SA Power Networks Inclusive Language Guide.Contributor on the implementation and launch of pronouns in SA Power Networks systems.Frequent DE&I article author on topics like: Pronouns, Disability Accommodations, Autism Awareness, Transgender Day of Visibility, Wear It Purple.

Job Purpose:Provide guidance, training, and coaching to Market Operations Officers, as well as specialist escalation support for operational issues. Test and review incidents and RFCs related to LNSP, MDP, MPB, RP. Participation in and data preparation for AEMO compliance audits. Lead LNSP team to meet regulatory and business objectives. Upskilling and.

Adelaide, South Australia, Australia

Job Purpose:Responsible for identifying improvements to Standing Data and Metering Data related exceptions within the National Electricity Market (NEM) in accordance with the responsibilities of the Local Network Service Provider (LNSP) and Meter Data Provider (MDP) roles. Review and maintain process documentation for industry and market related changes.

Adelaide, South Australia, Australia

Job Purpose:Responsible for the management and compliance of Standing Data within the National Electricity Market (NEM) in accordance with the responsibilities of the Local Network Service Provider (LNSP) and Meter Data Provider (MDP) roles. Also responsible for processing and resolving of Standing Data and Meter Data exceptions and the accurate closure of.

Adelaide, South Australia, Australia

Job Purpose:Provide guidance, training, and coaching to Market Operations Officers, as well as specialist escalation support for operational issues. Test and review RFCs related to LNSP. Participation in and data preparation for AEMO compliance audits. Assist LNSP team to meet regulatory and business objectives. Upskilling and cross training of the LNSP.

Adelaide, South Australia, Australia

Job Purpose:Provide real time management, acting as the conduit for Serco ’s Justice and immigration sector to assist in complex rostering solutions. Responsible for maintaining published rosters, successfully managing gap fill to a high standard. Analysis and governance of all worked hours for approximately one thousand staff and handling their complex.

Adelaide, Australia

Job Purpose:Provide efficient administrative support to contribute to the achievement of organisational objectives and outcomes. To foster the continuing control, elimination, or eradication (as appropriate) of vaccine preventable diseases in South Australia. Responsible for the provision of data entry, report preparation, records management, and quality.

Adelaide, Australia

Job Purpose:Manage residential, solar, and business customer enquiries and complaints, from multiple workflows, that cannot be resolved upon first contact. Answer calls from service, sales, solar, and business service teams on helpdesk. Ad hoc handling of work from various stakeholders that falls outside of defined department responsibilities.Key.

Adelaide, Australia

Job Purpose:Moderation of insights raised by the call centre teams, review frontline process feedback. Keep stakeholders informed of whether their ideas are feasible and the progress of such ideas from potential to implementation.Key Achievements:Remediated 1300 customer record mismatches, each having potential risks to customers on life-support, between.

Adelaide, Australia

Secondment role managing 2 different teams over a 7-month period covering team leader absences.Job Purpose:Case Management Team – Maintain a highly engaged environment and manage a team of 10 Case Managers. Contribute positively to Retail Net Promoter Score (NPS) by ensuring department is resourced efficiently and responsibly while minimising the “age” of.

Adelaide, Australia

Job Purpose:The first and second point of contact for existing residential customer enquiries. Customer Care ask effective questions in order to understand the call and determine who should handle it, retaining simple enquiries and transferring complex calls to Customer Resolutions. Resolutions handle complex enquiries, taking the calls from the.

Adelaide, Australia

Job Purpose:Support team members with expert knowledge of sales practices and exception handling. Support team leader with escalations and complaints handling.Key Achievements:Managed IT help desk calls for all four sales teams within the department.

Adelaide, Australia

Job Purpose:Support team members with expert knowledge of sales practices and exception handling. Run sales incentive program within team.Key Achievements:Acting Team Leader for 2 weeks.Top performing team in department.

Adelaide, Australia

Job Purpose:Serving, stocking supplies, charging customers, handling cash, credit cards, and a cash register. Cleaning tables and counters, resetting tables, greeting customers and answering questions.

Adelaide, Australia

Job Purpose:Operating a cash register, running the drive-thru, cleaning the restaurant, and handling customer dietary enquiries.

Certificate Iii, Customer Contact

Certificate Ii, Applied Horticulture/Horticulture Operations, General

Certificate Iii, Music