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A highly driven, versatile, and focused Director of Global Product & Programme Management with a proven track record in business delivery. Passionate about driving successful improvements, product development, and change in high-paced, complex, and diverse technology environments. Extensive experience with decisioning technologies, including flagship Originations, Debt Collections product solutions, legacy product software risk mitigation, and on-prem to SaaS migrations. A leader who excels in engaging and empowering teams to deliver world-class business change strategies, mitigate risk, and drive continuous improvement across all business functions. A motivating manager who coaches, supports, and mentors team members to reach their potential, with a strong commitment to leading DEI initiatives.Key Achievements• Director of Global Product & Programme Management at Experian Software Solutions (ESS) owning Global Decisioning Software Legacy Migration & Upgrade Programme (on-prem to SaaS).• Member of Global Software Solutions Product Leadership Team.• Winner of the “Women in Experian” Female Empoweree Award 2024. • Co-lead of Global Mental Health Network. • Client facing Programme / Portfolio Manager with experience of successfully delivering complex programmes exceeding £5 Million.• Certified Sigma Black Belt with proven business benefits of over $12m in cost reductions & increased client NPS scores. • Proven regulatory fine avoidance of £10m through business change and process efficiency.• Successfully led and delivered VOIP telephony solutions, document management systems, and data center migrations.• Extensive experience in leading programmes including decisioning analytics, credit collections, anti-money laundering, and service improvement.• Skilled in managing third parties and ensuring accountability for deployed solutions.• Leader of a team of 15 project managers as part of a Regulatory Programme.• APMP Certified, Agile Practitioner, CIPD, MSP and Prince2 Practitioner with extensive experience of project delivery and programme management.
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Director Of Global Product & Progamme ManagementExperian Mar 2022 - PresentCosta Mesa, Ca, UsDirector of Global Product & Programme Management, leading and defining the global strategy for legacy migrations at Experian. Reporting to executives, risk committees, and global and regional partners to mitigate risks from software vulnerabilities and minimize legal exposure associated with legacy solutions. Guiding strategic decisions towards a SaaS future to create a safer environment for business and clients. Strategic leadership aligning with Experian’s global objectives by driving knowledge, best practices, innovation, and operational excellence. Shaping solutions and uniting diverse teams with Global OKRs to create a comprehensive Global Product Roadmap. Leading centralised communications, creating sunsetting strategies, delivering latest software releases and building strategic roadmaps to ensure secure software utilisation. Member of the Global Product Leadership team, managing, coaching, and mentoring a high-performance team across multiple time zones. Co-lead of the DEI network (Mental Health & Gender). Winner of the “Women in Tech” award at Experian. Mentor with the “EveryWomen” and “Coding Black Females” programs. Certified Black Belt in Six Sigma with proven business benefits of over $12 million in cost reductions and increased client NPS scores. -
Global Senior Product & Programme ManagerExperian May 2021 - Apr 2022Costa Mesa, Ca, UsGlobal Senior Product & Programme Manager at Experian, leading and managing global legacy decisioning software migrations. Collaborates with Product Managers, regional partners, and central functions to identify, prioritize, and drive legacy migration paths. Supports strategic plans and business outcomes for transitioning to SaaS, reducing risk exposure associated with legacy systems. Manages stakeholder relationships at both regional and global levels.
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Client Programme ManagerExperian Mar 2019 - Jun 2021Costa Mesa, Ca, UsClient Programme / Portfolio Manager delivered technical Programmes for multiple products including PowerCurve, Encryption, Data Centre Changes, Anti – Money Laundering & Solution Improvement deliveries. Established and managed a Telecomms Client Programme in a fast-paced, complex environment, overseeing resources, governance, client relations, and senior stakeholder management for a programme valued at over £5 million. Successfully achieved revenue targets despite systemic under-delivery, resulting in excellent external NPS results and strong client relationships. Member of Senior Leadership team, Team Manager, coach, mentor & matrix manager of global delivery team. Consultation manager during redundancy programme.
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Programme ManagerEntec Si Jan 2018 - Feb 2019Business Consultant Programme Manager, Delivered ICT programmes, including telephony, procurement, data centre, and system projects for a Council ICT Shared Service. Led blended teams and partnered with clients to achieve strategic ICT outcomes. Managed the end-to-end delivery of a Revenue and Benefits Document Management System as part of a shared services ICT delivery. Oversaw all phases from procurement and requirements gathering to build, testing, and go-live.
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Programme ManagerCentrica Sep 2014 - Apr 2016Windsor, Berkshire, GbFacilitated service recovery and business normalization following SAP implementation, focusing on root cause issues and addressing Ofgem regulatory enforcements. Managed, facilitated, and delivered through business-wide virtual teams, adhering to strict deadlines. Delivered the programme in a fast-paced, complex environment with stringent regulatory criteria, requiring urgent action to avoid Ofgem penalties. Addressed system processes that did not meet business or regulatory requirements, preventing potential costs of millions and protecting brand reputation. Collaborated across the business with Legal, Regulatory, IS, Risk & Controls, and internal stakeholders to quickly and successfully close loopholes and deliver change across multiple work streams. Coordinated a team of over fifteen project managers reporting into the programme. Successfully collaborated with a multitude of stakeholders, maintaining a close working relationship with IS in a challenging business environment. -
Project ManagerCentrica Feb 2012 - Sep 2014Windsor, Berkshire, GbDelivered online projects for British Gas Business, including managing and implementing a cutting-edge energy services and data analytics web-based proposition. Enabled large multi-site organizations to access their billing information online. Managed a significant online energy service project with a budget of £2.7 million in 2012. Established and maintained complex networks of stakeholders and relationships. Facilitated a comprehensive due diligence process with an external provider. Coordinated internal communications to align with external marketing campaigns and enforce project deliverables. Ensured business readiness for online internal project delivery. Facilitated User Acceptance Testing (UAT), User Verification Testing (UVT), and post-project benefits analysis. Successfully managed end-to-end project deployment, including technology assessment, requirements planning, procurement support, deployment services, and ongoing maintenance and support.
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Project Manager - Health & Wellbeing (Regional)Centrica Aug 2010 - Jan 2012Windsor, Berkshire, GbDelivering projects to enhance the Health, Safety & Wellbeing of the 35,000 British Gas employees. Working with both internal & external business partners. Delivery across over fifteen sites and P&L’s within Centrica as well as field employees & Occupational Health. Project Manager for Boots PLC £2m contract for British Gas. Project and Relationship Manager for Money Advice Service. Creation of documentation for British Gas Wellbeing strategy. Communications lead, including creation and maintainer of intranet space, management of delivery for internal Wellbeing quarterly magazine. Lead on external Wellbeing initiatives, member of board of East Midlands Platform for Food, Physical Activity and Nutrition. Contribution to academic papers on business approaches to Wellbeing. Organized and hosted external events. Participant on external bodies such as BITC (Business in the Community) sharing experience and knowledge with other companies such as Amex to work towards the government’s Responsibility Deal. Lead on negotiating research initiatives with Slimming World. Co-led the creation of a Management Information dashboard for wellbeing and coached team members in project management tools.
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Strategy Implementation ManagerCentrica Mar 2010 - Aug 2010Windsor, Berkshire, GbImplementation of the delivery of the Strategy for British Gas Services (Leicester) across five key areas, Customer Service, People, Financial Efficiency, Safety and Growth & Retention. Effectively delivered the strategy to ensure maximum profitability for the business unit. Created and implemented a governance structure to support the strategy. Collaborated with senior management to maintain a consistent focus on strategic objectives, ensuring progress and delivery in all areas. Implemented strategy branding and ensured effective communication of strategic delivery, enhancing the visibility of strategic objectives and employee engagement. Delivered the local Wellbeing Strategy and facilitated Health, Safety & Wellbeing Events, including the Boots Health Assessment Trial in both office and field settings. Coached and trained peers in Project Management.
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Bgr Credit Risk Compliance ManagerCentrica Sep 2009 - Feb 2010Windsor, Berkshire, GbProgramme of Change Management through Agile Methodology. Designed and executed a Direct Debit trial in the Home Move department, leading to a full roll-out with projected benefits to P&L of £1.87 million. Developed compliance frameworks to support programme changes, resulting in a £14.8 million reduction in Bad Debt Charge in 2010. Formulated a comprehensive compliance strategy, identified compliance needs across British Gas, and prioritized tasks. Developed a Compliance Vision and Mission. Identified compliance gaps and implemented system or behavioural solutions, including monitoring and reporting for OBG Compliance. Collaborated with stakeholders across British Gas to ensure operational readiness. Enhanced Credit Risk Processes. Provided coaching and training to team members in Kaizen methodologies.
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Transformations Project LeadCentrica Mar 2009 - Aug 2009Windsor, Berkshire, GbDeveloped and implemented a comprehensive Operations Reduction Plan, establishing key targets, milestones, and incentives. Successfully achieved a £12.5 million cost reduction. Led and managed virtual teams to ensure effective execution.
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Retentions Process Improvement AnalystBritish Gas Sep 2008 - Feb 2009Windsor, England, GbConducted comprehensive end-to-end process mapping of the Retentions Department to identify areas for improvement and ensure regulatory compliance. Successfully delivered key performance management initiatives from inception to completion. Achieved a significant increase in compliance, raising it from 83% to 99%. This improvement led to a 12% reduction in provision and generated a financial benefit of £1 million. -
Energy Sales ExecutiveBritish Gas Jul 2005 - Aug 2008Windsor, England, GbAward-winning Sales Executive with a proven track record in handling complaint escalations. Skilled in navigating dynamic sales environments, managing both new and existing customer relationships, and executing cross-marketing strategies.
Zoë Wilson Skills
Zoë Wilson Education Details
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University Of LeicesterGeography -
De Montfort UniversityManagement Of Human Resources
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Maiden ErleghEnglish Lit & Chemistry
Frequently Asked Questions about Zoë Wilson
What company does Zoë Wilson work for?
Zoë Wilson works for Experian
What is Zoë Wilson's role at the current company?
Zoë Wilson's current role is Director Global Product Management at Experian.
What is Zoë Wilson's email address?
Zoë Wilson's email address is zo****@****ail.com
What schools did Zoë Wilson attend?
Zoë Wilson attended University Of Leicester, De Montfort University, Maiden Erlegh.
What skills is Zoë Wilson known for?
Zoë Wilson has skills like Project Management, Change Management, Data Analysis, Strategy, Sales, Stakeholder Management, Project Planning, Project Coordination, Project Delivery, Agile Project Management, Problem Solving, Liasing.
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