Zoë Trinca Email & Phone Number

•Investigating and remediating fraud and compliance issues. •Handling payment, fraud, and compliance-related escalations. Providing solutions to complex inquiries to create a safe customer environment.

• Manages all aspects of chargebacks, including ticket correspondence from users, data entry, and identity/business verifications• Recovers funds• Handles dispute escalations and excessive chargebacks• Data entry and documentation are free of errors• Uses Excel skills to manage the chargeback coverage program• Uses SQL (Looker) queries to assist in chargeback investigations and make data-driven decisions on the outcome of the investigation• Escalates potential fraudulent activity• Responsible for investigating and remediating fraud, compliance, and quality matters• Handles payment, fraud, and compliance-related questions from team members and users• Able to detect trends (with or without the use of data analytics)• Manages highly sensitive ticket escalations and legal complaints• Handles complex situations and offers short and long-term solutions

Creating a kind and rewarding customer experience Reviewing associates sales and returns for loss preventionTurns keysAccurate cash-handlingEnsures that each customer received outstanding service by providing a friendly environmentMaintained solid product knowledge and all other aspects of customer serviceProcessed and replenished merchandise and monitors floor stockRewarded for Fraud PreventionDaily sales audit recapOversees associates schedules

West Hollywood, California, United States

Office Manager / Wellness CoordinatorManage Client Medical ProfilesManage Patient Files and PaymentsBuild Customer Relationships

South Korea

Patriot Launching Station OperatorServed as a Launcher Crewmember in an Air Defense Artillery Unit Inspected and maintained the launching stations, trucks, and missiles worth, keeping them mission ready.Conducted tests on launching stations, cables, and missiles to ensure maximum effectiveness.Performed preventative maintenance, checks, and services on all of the trucks, launching stations, and missilesEstablished and maintained radio and wire communications Supervised, advised, and motivated soldiersOrganized weekly reports on the status and situation of launchers, trucks, and missiles for other departments

Education record

United States Army Honorable Discharge Combat Life Saver Certificate Combatives Level 1 Certificate Anti-Terrorism Level 1, DOD Army.

Education record

Education record

15 Credit Hours Psychology German English