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Zoë Vickers-Kahlis is listed as Dynamic customer service leader with over ten years of experience in the SaaS, tech, micro- mobility and IoT sectors. at Freelance, Self Employed, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Zoë Vickers-Kahlis.
Zoë Vickers-Kahlis previously worked as Fashion Stylist + Community Manager at Freelance, Self Employed and Customer Support Team Lead at Optiwatt. Zoë Vickers-Kahlis holds Bachelor’S Degree, Fashion Marketing from Illinois Institute Of Art.
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Passionate about cultivating exceptional customer experiences, I bring a robust background in Operations, Support Management, and Customer Experience, particularly adept in Zendesk Administration and team building for scalable success metrics. With a track record spanning both corporate and startup environments, my expertise encompasses talent acquisition and development, performance management, process optimization, vendor oversight including budgeting and headcount forecasting, as well as adept project management and alignment with OKR/company goals for impactful outcomes.During my career, I have achieved top manager roles for countless startups and Fortune 500 companies such as PopCom, Cabana, Lime, Upwork, Verizon Wireless, and Motorola.
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Greater Los Angeles Area
Clientele includes yet not limited to Act 1 by Sally Wu, Flat Out of Heels, Vincent Singleton, HBO, Phenology, Ford Models, 944 Magazine, Universal Records, Rowe Boutique, The Cool Kids, Opening Ceremony, The Grio, TypeF.com, Ladies Lotto, Ken Barboza Associates, Brooklyn Alliance for Safer Streets, Keith Major, Anthony Barboza, PUMA, Cedella Marley, Ebony.
San Francisco, California, United States
Develop processes for handling user requests via FreshDesk, Freshcaller and various social media platforms (Twitter, Facebook etc.). Collaborating with the development team to resolve bugs and issues reported by users. Project assistance with the product growth team on user experience feedback.
Los Angeles, California, United States
Set clear goals and performance metrics in addition to providing regular feedback/performance evaluations for each PopShop and PopShop Local brand globally. Developed and implemented customer success strategies to increase customer satisfaction, retention, and lifetime value. Drove customer engagement through personalized communication, onboarding.
Implemented customer-centric initiatives for the Cabana renter. Monitored the customer journey. Identified key Cabana app issues and prioritize efficient resolution in a timely manner. Received and reviewed customer feedback during the entire Cabana client journey. Implemented initiatives to improve customer satisfaction and loyalty.
Shift Manager for English, Spanish, French, Portuguese and Russian speaking Juicer Support representatives. Director of Training for the Juicer Support employee training program.This program was housed via Zendesk Sandbox/live environments. Created and managed the highly successful training leaders project for over two years. This project improved quality.
Manager for a team of gardeners in the Santa Ana and Irvine California regions. Monitored and evaluated gardener performance.Collaborated and developed improvement plans for low performing gardeners. Training development for new gardener app orientation.
Handled customer inquiries, complaints, and comments.Monitored customer satisfaction levels.Developed customer service initiatives to improve customer satisfaction.Creation and execution for the product development program for the Mohawk brands. Managed social media accounts, create engaging content across all social media platforms, build/maintain each.
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Zoë Vickers-Kahlis works for Freelance, Self Employed.
Zoë Vickers-Kahlis is listed as Dynamic customer service leader with over ten years of experience in the SaaS, tech, micro- mobility and IoT sectors. at Freelance, Self Employed.
Zoë Vickers-Kahlis is based in Los Angeles, California, United States while working with Freelance, Self Employed.
Zoë Vickers-Kahlis has worked for Freelance, Self Employed, Optiwatt, Popcom, Cabana, and Lime.
You can use AeroLeads to view verified contact signals for Zoë Vickers-Kahlis at Freelance, Self Employed, including work email, phone, and LinkedIn data when available.
Zoë Vickers-Kahlis holds Bachelor’S Degree, Fashion Marketing from Illinois Institute Of Art.
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