• Liaising closely with UK and China based travel agents and stakeholders, in order to accurately record data and supervise each program.• HR Services, including conducting interviews, onboarding, and induction for new staff. • Designing products which includes intensive market research, budget creation, sourcing potential suppliers, negotiation and itinerary design.• Created visa documents, handling all applications and communicating closely with stakeholders regarding any issues.• Supervising and managing the operations and logistics of the centre, directly supporting senior management to ensure smooth daily activities.• Delivering first-class customer service as the first point of contact for the community, with a focus on excellent customer experience and mitigating any issues efficiently.• All office organisation and administration, as well as updating guest reports for consumer analysis, billing, and invoicing and debt control.Achievements:• Due to paramount success in role, promoted three times within the 6 months of starting.• Received 100% Customer Satisfaction on trips and completing all trips with £300-£500 above target margins.• Reduced costs and optimised productivity through sourcing new suppliers and negotiating contracts with current suppliers. • Developed talent within the team by training, coaching and mentoring staff within the Operations department, decreasing turnover by 80%.

• Delivered exceptional consulting and advice to customers based on their needs, up/cross selling products and services to resolve their issues.• Mitigated any issues, handled complaints without escalation, and maintained excellent customer care.• Provided office administration and organisation effectively, maintaining swift and smooth daily operations.• Enabled high quality service delivery through implementing and conducting training for any updates and changes effectively.Achievements:• Won ‘Best Customer Advisor’ of the week 4 times in a row.• Achieved 95-100% Customer Quality scores from reviews.• Adept at problem solving, maintained 98% rate based on reviews, as well as exceeding all targets and KPIs.• Developed talent through training, induction and on-boarding of new features, upgrades and changes to the rest of the team.

• Maintained excellent customer services and subject matter knowledge through dealing with enquiries, coordinating fast track delivery/collection, and handling complaints.• Completed all administration and office documentation by leading internal communications, updating customer profiles, and any ad hoc duties as required. Achievements:• Achieved and exceeded all individual and team targets 100% of the time, including attendance.• Diligent at Customer Care, received 96% problem solving rate based on feedback.• Won ‘Best Customer Advisor’ of the week over 15 times.

• Provided fantastic customer services as Front of House, answering queries, adhering to specific dietary requests and maintaining compliance with legal alcohol laws and regulations.• Maintained the quality of service delivery through training new staff, updating on new food/drink products, and implementing upselling/cross selling of products through promotions.Achievements:• Took a leading role in ensuring customer care, resulting in an increase by 50% in customer satisfaction based on feedback.• Generated business by engaging and attracting new customers, establishing excellent rapport resulting in retention and repeat business.• Identified various issues, proposing creative solutions in meetings, including starting ‘Reviews & Suggestion’ meetings, increasing staff retention, boosting productivity, team ethos and team collaboration.

• Delivered high quality teaching to students of varying ability and took a lead in organising and coordinating the camp operations and activities.• Coordinated activities/course work, ensuring excellent teaching through recruiting, interviewing, inducting and training all staff.

• Delivered fantastic concierge and customer services for all guests and visitors, managing the check in, assisting with requests and recommending services to increase their positive experience.• Dealt with inquiries and complaints, mitigating any issues quickly, and building rapport with guests effectively.

• Supervised delivery of high-quality candidates for clients, sourcing from web adverts, referrals and social media, and maintain a database to maintain workflow.• Generated leads and business through organising openings and networking to organise strategic events to increase customer engagement.

• Led the administration and daily operations through office organisation and product sourcing from local manufacturers and negotiating prices.• Ensured compliance of office requirements, including handling disciplinary action for attire, conduct and quality control, absence/holidays and rota organisation.

• Provided tailored teaching a tutoring of English to students of mixed ages and abilities (5 years to adults), in 1:1 and classroom settings, including lesson planning, assignments, assessments, performance reviews and providing progress reports.