Zoey W. Email & Phone Number

Whistler, Bc, Ca

Whistler, British Columbia, Canada

Senior Guide: Extended roles of a tour guide, acting as a role model for upcoming new guides. Trained new guides, shadowed their progress, gave tips for success and provided areas of improvement. Assisted Lead Guides in course maintenance and ensured safe operations of each tour (2022+2024)..Driver: Conducted pre and post-trip inspections of vehicles each shift, picked up and dropped off tours, drove along mountain roads, followed radio protocols, assisted Course Supervisors with daily tasks, and ensured a safe travel experience for guests (2022+2024). .Tour Guide: Ensured a safe, educational, and fun ziplining experience for groups of 2-10 people at a time. Was responsible for being punctual with tour schedules, setting up equipment and gear, attaching guests to cables, braking, performing tandems and retrievals, and applying diligent safety checks on ones own gear as well as guests. Achieved all this while educating guests on the ecosystem and history of Whistler, and local or global sustainability initiatives through the Natural Step working to inspire change (2019).Guest Services Agent: Checked in anywhere from 300-500 guests for their tours per day, booked tours through Zaui, looked after emails and phone calls, managed large groups and organized them for their tours and provided the first friendly face to guests at the company (2019)

Wanaka, Otago, New Zealand

Worked in pairs, driving around the Queenstown Lakes District to different campgrounds and tourism hot spots to communicate with campers, educate on responsible camping, and ensure everyone is being respectful to each other and the environment. Tasks also included conducting Site Surveys, Information Surveys with campers, cleaning up sites, updating signage, and looking out any other areas of concern for the community and notifying the council.

Hotham Heights, Victoria, Australia

Helped set up the day for snow sports lessons by assisting instructors and supervisors. Got children adjusted for the day, entertained them, helped them when they're distressed or nervous, got them ready for lessons, set up snacks and lunches, and maintained the cleanliness of the day centre.

Whistler, British Columbia, Canada

Primary tasks included monitoring payroll and entering hours for patrollers, ordering supplies for the patrol department (medical, staff wellness, etc), managing various emails, communicating with suppliers and internal relations, assisting in onboarding new staff, and working with managers and supervisors to ensure the standards of WB Ski Patrol is met for both guests and employees

North Vancouver, Bc, Canada

Outdoor Education Supervisor: Assisted and supervised snowshoe guide staff for tours and snowshoe rentals. Conducted frequent trail maintenance and safety checks. Resolved guest complaints or errors. Managed Sales and System Manager, working with capacities and guest satisfaction. Answered emails, updated programs and their materials, and ensured the snowshoe centre and outdoor education department ran smoothly (2021 + 2022).Eco-Adventure Instructor: Co-lead summer camps with groups of 10-14 kids from ages 5-12 for week long periods, teaching about survival/trip preparation in outdoor adventures and the local mountain ecology, hiked all around the mountain, played an arrangement of educational-based games, and ensured a fun and safe outdoor experience. Other tasks included completing daily logs, program planning, and adhering to the current COVID-19 policies and procedures. (2020 + 2021).Snowshoe Guide: Lead interpretive snowshoe tours regarding the natural history of the Mt Seymour ecosystem, plant and animal adaptations to winter and winter survival. Was in charge of up to 22 guests at a time (all ages), ensured a fun and safe outdoor experience. Other tasks included completing daily logs and incident reports, coordinating lesson plans, and selling rental snowshoes and equipment to the public. (2019).Snowplay Attendant: Established a fun and safe environment for all ages, set up and took down tubing and tobogganing equipment, provided safety debriefs to 10-30 people at a time, operated tube park lifts, and maintained general conditions of the slopes. (2018)

Teaching kids in grades 2/3 or 6/7 about ocean plastics and the intertidal zone through engaging games, experiments, and lessons. Lead safety demonstrations regarding Paddle Canada Level 1 and paddleboarding activities on the water. Worked with the team to set up, maintain boards and equipment, and ensure a safe environment for all classes and guests.

Whistler, British Columbia, Canada

Was responsible for hosting 1-hour sessions of axe throwing, adhering to all safety protocols, teaching how to throw and making it a fun experience for all guests. When off sessions, required to change boards, perform extensive cleaning, and conduct general maintenance of the space

Whistler, British Columbia, Canada

Rendezvous Restaurant Support: Put in a range of roles such as snow clearer, cashier, drinks attendant, dishwasher, busser, door host, washroom attendant, and sorter. Each position requires excellent customer service, adaptability, extensive cleaning procedures, and organization..Lift Attendant: Stationed to supervise the magic carpets by starting and stopping the lift and ensuring a safe area for guests. Required to shovel and upkeep maintenance of the area and conduct regular safety checks. An extra hand on gondolas, assisted with managing guests and ensuring safe operations..Line Greeter: Walked along the maze line at the bottom of gondolas to greet and ensure guests are following relevant COVID-19 protocols.

North Vancouver, Bc, Canada

Provided friendly service up to 20-25 guests, accurately took guest orders, ran food, took inventory, ensured a clean and organized work space, and made a variety of alcoholic/non-alcoholic drinks both hot and cold.

North Vancouver, Bc, Canada

Created a welcoming environment to travelers at the hotel, setup tables, cleaned, ran food to both the restaurant and hotel rooms, assisted servers, and took reservations and room service orders.